{"data":{"slug":"servicenow-itsm","name":"ServiceNow ITSM","tagline":"Comprehensive IT service management platform for large enterprises","vendor":{"slug":"servicenow","name":"ServiceNow","website":"https:\/\/www.servicenow.com","description":"ServiceNow is a US-based company offering a cloud platform that digitizes enterprise workflows, with IT service management at its core.","hq_country":"US","hq_city":"Santa Clara","founded_year":2004,"employees":26000,"employees_as_of":2024,"employee_range":"10,000+","is_public":true,"ticker":"NYSE:NOW","deloitte_alliance":true,"deloitte_strategic_alliance":true,"deloitte_alliance_listings":[{"name":"ServiceNow","url":"https:\/\/www.deloitte.com\/us\/en\/alliances\/servicenow.html"}],"revenue_usd":3460437000,"wikidata_id":"Q7455653","profiles":{},"products":{},"products_count":{},"url":"https:\/\/comparare.echoenes.dev\/vendor\/servicenow","api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/vendors\/servicenow"},"vendor_slug":"servicenow","vendor_employees":26000,"vendor_hq_country":"US","vendor_founded_year":2004,"deloitte_alliance":true,"categories":["it-service-management"],"industries":["banking","public-sector","healthcare","tmt","manufacturing","cross-industry"],"features":[{"slug":"mobile-app","name":"Mobile app"},{"slug":"api","name":"API access"},{"slug":"webhooks","name":"Webhooks"},{"slug":"sso","name":"Single sign-on (SSO)"},{"slug":"two-factor-auth","name":"Two-factor authentication"},{"slug":"role-based-access","name":"Role-based access"},{"slug":"audit-log","name":"Audit log"},{"slug":"gdpr","name":"GDPR compliance"},{"slug":"soc2","name":"SOC 2"},{"slug":"iso27001","name":"ISO 27001"},{"slug":"hipaa","name":"HIPAA"},{"slug":"multi-language","name":"Multi-language"},{"slug":"automation-workflows","name":"Workflow automation"},{"slug":"ai-features","name":"AI features"},{"slug":"custom-reports","name":"Custom reports"},{"slug":"dashboards","name":"Dashboards"},{"slug":"omnichannel","name":"Omnichannel"},{"slug":"chatbot","name":"Chatbot"},{"slug":"knowledge-base","name":"Knowledge base"},{"slug":"sla-management","name":"SLA management"}],"pricing":{"model":"quote","starting_price":null,"currency":"USD","unit":null,"free_plan":false,"free_trial":false,"label":"Contact for quote"},"open_source":false,"deployment":["cloud"],"platforms":["web","ios","android"],"languages":["en","de","fr","es","it","pt","ja","ko","zh","nl"],"segments":["enterprise"],"metrics":{"active_users":null,"customers":8100,"note":"ServiceNow reports more than 8,100 customers company-wide."},"rating":null,"reviews_count":0,"website":"https:\/\/www.servicenow.com\/products\/itsm.html","url":"https:\/\/comparare.echoenes.dev\/product\/servicenow-itsm","api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/products\/servicenow-itsm","description":"ServiceNow ITSM is an enterprise IT service management solution that provides incident, problem, change, asset and service catalog management in line with ITIL processes. Its highlights are the CMDB, workflow engine, Now Assist AI features and a single-platform structure shared with other modules such as HR and customer service. It is the market leader among large enterprises. Implementation and license costs are high; pricing is quote-based.","pros_cons":{"pros":["Comprehensive ITIL-aligned service management","Highly configurable platform across IT and business","Strong workflow automation and reporting"],"cons":["High cost and long implementation","Requires specialized administrators","Overly complex for smaller organizations","Pricing only on request","No free plan or free trial"]},"company_profile":{"name":"ServiceNow","scope":"company","overview":"ServiceNow's Now Platform digitizes and automates workflows, starting from IT service management and extending to IT operations, security operations, HR service delivery, customer service and low-code app development, with built-in AI agents. Buyers are CIOs and service leaders at large enterprises and governments. It is notable for the single data model and platform underlying all its workflow products.","ownership":"public","parent_company":null,"ticker":"NYSE: NOW","employee_range":"10,001\u201350,000","industries":["banking","public-sector","healthcare","tmt","manufacturing","cross-industry"],"key_offerings":["IT Service Management","IT Operations Management","HR Service Delivery","Customer Service Management","Now Assist AI Agents"],"use_cases":["Modernizing IT service desk and incident management","Employee onboarding and HR case management","Automating service requests with AI agents"],"strengths":["Dominant ITSM platform with single data model","Broad expansion into HR, customer and security workflows","Strong low-code and AI capabilities on one platform"],"considerations":["High licensing costs at enterprise scale","Over-customization creates upgrade burden","Skilled ServiceNow talent is expensive and scarce"],"deloitte_services":["Platform implementation and ITSM modernization","Enterprise service management across HR and customer service","AI agent and workflow automation programs"],"products":{},"source":"editorial"},"alternatives":[{"slug":"jira-service-management","name":"Jira Service Management","url":"https:\/\/comparare.echoenes.dev\/product\/jira-service-management"},{"slug":"freshservice","name":"Freshservice","url":"https:\/\/comparare.echoenes.dev\/product\/freshservice"},{"slug":"ivanti-neurons-itsm","name":"Ivanti Neurons for ITSM","url":"https:\/\/comparare.echoenes.dev\/product\/ivanti-neurons-itsm"}],"data_sources":{"curated":"2026-10-26"},"last_verified_at":"2026-10-26"}}