{"data":{"slug":"sew-smartcx","name":"SEW SmartCX","tagline":"Digital customer experience platform for energy and water utilities","vendor":{"slug":"smart-energy-water","name":"Smart Energy Water (SEW)","website":"https:\/\/www.sew.ai","description":"Smart Energy Water (SEW) is an Irvine-based provider of cloud customer and workforce engagement software for electric, gas and water utilities.","hq_country":"US","hq_city":"Irvine","founded_year":2012,"employees":null,"employees_as_of":null,"employee_range":null,"is_public":false,"ticker":null,"deloitte_alliance":true,"deloitte_strategic_alliance":false,"deloitte_alliance_listings":[{"name":"Smart Energy Water","url":null}],"revenue_usd":null,"wikidata_id":null,"profiles":{},"products":{},"products_count":{},"url":"https:\/\/comparare.echoenes.dev\/vendor\/smart-energy-water","api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/vendors\/smart-energy-water"},"vendor_slug":"smart-energy-water","vendor_employees":null,"vendor_hq_country":"US","vendor_founded_year":2012,"deloitte_alliance":true,"categories":["help-desk","customer-success"],"industries":["energy","public-sector"],"features":[{"slug":"mobile-app","name":"Mobile app"},{"slug":"multi-language","name":"Multi-language"},{"slug":"ai-features","name":"AI features"},{"slug":"online-payments","name":"Online payments"},{"slug":"white-label","name":"White label"},{"slug":"omnichannel","name":"Omnichannel"},{"slug":"chatbot","name":"Chatbot"}],"pricing":{"model":"quote","starting_price":null,"currency":null,"unit":null,"free_plan":false,"free_trial":false,"label":"Contact for quote"},"open_source":false,"deployment":["cloud"],"platforms":["web","ios","android"],"languages":["en"],"segments":["mid","enterprise"],"metrics":{"active_users":null,"customers":400,"note":null},"rating":null,"reviews_count":0,"website":"https:\/\/www.sew.ai","url":"https:\/\/comparare.echoenes.dev\/product\/sew-smartcx","api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/products\/sew-smartcx","description":"SEW SmartCX is a cloud customer experience platform for utilities, part of SEW's COSMOS platform. It provides customer self-service portals and mobile apps for billing, payments, usage insights, outage communication and service requests. Related SEW products cover field workforce engagement and utility analytics. It is used by electric, gas and water utilities; SEW reports serving more than 400 providers worldwide.","pros_cons":{"pros":["Purpose-built for energy and water utilities","Self-service portals for billing and usage","Supports customer engagement and outage communication"],"cons":["Narrow industry focus","Integration with utility billing systems needs effort","Pricing only on request","No free plan or free trial"]},"company_profile":{"name":"Smart Energy Water","scope":"company","overview":"Smart Energy Water (SEW) provides a cloud platform for utilities covering digital customer self-service, usage and billing insights, outage communication, and mobile workforce engagement. It sells to electric, gas and water utilities seeking to modernize customer experience on top of existing billing and CIS systems. It is notable for being purpose-built for utilities rather than a horizontal CRM.","ownership":"private","parent_company":null,"ticker":null,"employee_range":"1,001\u20135,000","industries":["energy","public-sector"],"key_offerings":["SEW Customer Experience Platform","SEW Workforce Experience Platform","Smart Customer Mobile portal","Energy and water usage analytics"],"use_cases":["Utility customer self-service web and mobile portal","Proactive outage and high-bill notifications","Field workforce mobile engagement and scheduling"],"strengths":["Utility-specific data model and prebuilt workflows","Covers both customer and workforce experience","Integrates with common utility CIS and billing systems"],"considerations":["Narrow vertical focus limits relevance outside utilities","Smaller vendor than horizontal CRM platforms","Value depends on integration with existing CIS and meter data"],"deloitte_services":["Utility customer experience transformation","Integration with CIS and billing platforms","Digital self-service and channel shift programs"],"products":{},"source":"editorial"},"alternatives":[{"slug":"salesforce-sales-cloud","name":"Salesforce Sales Cloud","url":"https:\/\/comparare.echoenes.dev\/product\/salesforce-sales-cloud"}],"data_sources":{"curated":"2026-10-26"},"last_verified_at":"2026-10-26"}}