{"data":{"slug":"five9","name":"Five9","website":"https:\/\/www.five9.com","description":"A publicly listed US company that develops enterprise cloud contact center software.","hq_country":"US","hq_city":"San Ramon, CA","founded_year":2001,"employees":2700,"employees_as_of":2024,"employee_range":"1,001-5,000","is_public":true,"ticker":"NASDAQ:FIVN","deloitte_alliance":true,"deloitte_strategic_alliance":false,"deloitte_alliance_listings":[{"name":"Five9","url":"https:\/\/www.deloittedigital.com\/us\/en\/alliances\/five9.html"}],"revenue_usd":null,"wikidata_id":"Q105602379","profiles":[{"name":"Five9","scope":"company","overview":"Five9 provides a cloud contact center platform covering inbound and outbound voice, digital channels, intelligent virtual agents, agent assist and workforce engagement management. It integrates tightly with CRM systems such as Salesforce, ServiceNow and Microsoft. Mid-size and enterprise customer service operations buy it to move off on-premises contact center infrastructure and automate interactions with AI.","ownership":"public","parent_company":null,"ticker":"NASDAQ: FIVN","employee_range":"1,001\u20135,000","industries":["banking","insurance","healthcare","retail","public-sector","cross-industry"],"key_offerings":["Five9 Intelligent CX Platform","Five9 Intelligent Virtual Agent","Five9 Agent Assist","Five9 Workforce Engagement Management"],"use_cases":["Migrate on-premises contact centers to the cloud","Automate routine calls with AI virtual agents","Give live agents real-time AI guidance"],"strengths":["Pure-play cloud contact center with long track record","Strong CRM integrations including Salesforce and ServiceNow","Expanding AI agent and automation capabilities"],"considerations":["Competes against larger, broader CX and CRM platforms","Per-seat pricing pressured as AI reduces agent counts","Workforce management depth trails specialist vendors"],"deloitte_services":["Contact center cloud migration","AI-enabled customer service transformation","CRM and contact center integration"],"products":["five9"],"source":"editorial"}],"products":[{"slug":"five9","name":"Five9","deloitte_alliance":true,"api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/products\/five9"}],"products_count":{},"url":"https:\/\/comparare.echoenes.dev\/vendor\/five9","api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/vendors\/five9"}}