{"data":{"slug":"genesys","name":"Genesys","website":"https:\/\/www.genesys.com","description":"A private company operating globally in contact center and customer experience software.","hq_country":"US","hq_city":"Menlo Park, CA","founded_year":1990,"employees":3218,"employees_as_of":null,"employee_range":"1,001-5,000","is_public":false,"ticker":null,"deloitte_alliance":true,"deloitte_strategic_alliance":false,"deloitte_alliance_listings":[{"name":"Genesys Cloud Services, Inc.","url":null}],"revenue_usd":21991000,"wikidata_id":"Q5532852","profiles":[{"name":"Genesys Cloud Services, Inc.","scope":"company","overview":"Genesys sells Genesys Cloud, a multi-tenant contact center and experience orchestration platform with omnichannel routing, AI virtual agents, journey analytics and workforce engagement, plus legacy on-premises Genesys Engage and PureConnect products being migrated to cloud. It serves large and mid-size enterprises' customer service operations globally. It is privately held by Permira and Hellman & Friedman, with 2025 strategic investments from Salesforce and ServiceNow.","ownership":"pe-backed","parent_company":null,"ticker":null,"employee_range":"5,001\u201310,000","industries":["banking","insurance","healthcare","public-sector","retail","tmt"],"key_offerings":["Genesys Cloud","Genesys Cloud AI","Genesys Workforce Engagement Management","Genesys Engage","Genesys Multicloud CX"],"use_cases":["Orchestrate customer journeys across voice and digital channels","Deploy AI virtual agents for self-service","Forecast and schedule contact center staffing"],"strengths":["Large global contact center installed base","Comprehensive cloud suite including workforce engagement","Strategic ties with Salesforce and ServiceNow"],"considerations":["Legacy on-premises customers face complex migrations","Broad platform can be costly for smaller deployments","Private ownership limits public financial transparency"],"deloitte_services":["Contact center modernization and cloud migration","Customer journey and service model redesign","AI-driven service automation"],"products":["genesys-cloud-cx"],"source":"editorial"}],"products":[{"slug":"genesys-cloud-cx","name":"Genesys Cloud CX","deloitte_alliance":true,"api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/products\/genesys-cloud-cx"}],"products_count":{},"url":"https:\/\/comparare.echoenes.dev\/vendor\/genesys","api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/vendors\/genesys"}}