{"data":{"slug":"nice","name":"NICE","website":"https:\/\/www.nice.com","description":"Enterprise software company providing the CXone contact-center platform and Actimize financial-crime compliance software; it acquired inContact in 2016.","hq_country":"IL","hq_city":"Ra'anana","founded_year":1986,"employees":null,"employees_as_of":null,"employee_range":null,"is_public":true,"ticker":"NASDAQ:NICE","deloitte_alliance":true,"deloitte_strategic_alliance":false,"deloitte_alliance_listings":[{"name":"inContact, Inc. dba Nice","url":null}],"revenue_usd":null,"wikidata_id":null,"profiles":[{"name":"inContact, Inc. dba Nice","scope":"company","overview":"inContact, acquired by NICE in 2016, is the business behind NICE CXone (now CXone Mpower), a cloud contact center suite covering omnichannel routing, IVR, workforce engagement, quality management and interaction analytics. It is bought by customer service and CX leaders at mid-size to very large contact centers. NICE layers its Enlighten AI models across the suite for agent assistance, automation and sentiment analytics.","ownership":"subsidiary","parent_company":"NICE Ltd.","ticker":null,"employee_range":null,"industries":["banking","insurance","healthcare","retail","public-sector","tmt"],"key_offerings":["CXone Mpower","Enlighten AI","CXone Workforce Management","NICE Nexidia Interaction Analytics"],"use_cases":["Omnichannel routing across voice, chat and messaging","Workforce forecasting and agent scheduling","AI-driven quality scoring of customer interactions"],"strengths":["Broad native suite including WFM, QM and analytics","Recognized leader in contact center analyst evaluations","Mature AI models trained on large interaction datasets"],"considerations":["Breadth can make licensing and packaging complex","Large migrations require significant configuration effort","Overlaps with CRM vendors' own contact center offerings"],"deloitte_services":["Contact center migration from on-premises ACD to cloud","Customer service operating model and AI agent-assist design","CRM and contact center integration"],"products":["nice-cxone"],"source":"editorial"}],"products":[{"slug":"nice-cxone","name":"NICE CXone Mpower","deloitte_alliance":true,"api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/products\/nice-cxone"},{"slug":"nice-actimize","name":"NICE Actimize","deloitte_alliance":false,"api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/products\/nice-actimize"}],"products_count":{},"url":"https:\/\/comparare.echoenes.dev\/vendor\/nice","api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/vendors\/nice"}}