{"data":{"slug":"servicenow","name":"ServiceNow","website":"https:\/\/www.servicenow.com","description":"ServiceNow is a US-based company offering a cloud platform that digitizes enterprise workflows, with IT service management at its core.","hq_country":"US","hq_city":"Santa Clara","founded_year":2004,"employees":26000,"employees_as_of":2024,"employee_range":"10,000+","is_public":true,"ticker":"NYSE:NOW","deloitte_alliance":true,"deloitte_strategic_alliance":true,"deloitte_alliance_listings":[{"name":"ServiceNow","url":"https:\/\/www.deloitte.com\/us\/en\/alliances\/servicenow.html"}],"revenue_usd":3460437000,"wikidata_id":"Q7455653","profiles":[{"name":"ServiceNow","scope":"company","overview":"ServiceNow's Now Platform digitizes and automates workflows, starting from IT service management and extending to IT operations, security operations, HR service delivery, customer service and low-code app development, with built-in AI agents. Buyers are CIOs and service leaders at large enterprises and governments. It is notable for the single data model and platform underlying all its workflow products.","ownership":"public","parent_company":null,"ticker":"NYSE: NOW","employee_range":"10,001\u201350,000","industries":["banking","public-sector","healthcare","tmt","manufacturing","cross-industry"],"key_offerings":["IT Service Management","IT Operations Management","HR Service Delivery","Customer Service Management","Now Assist AI Agents"],"use_cases":["Modernizing IT service desk and incident management","Employee onboarding and HR case management","Automating service requests with AI agents"],"strengths":["Dominant ITSM platform with single data model","Broad expansion into HR, customer and security workflows","Strong low-code and AI capabilities on one platform"],"considerations":["High licensing costs at enterprise scale","Over-customization creates upgrade burden","Skilled ServiceNow talent is expensive and scarce"],"deloitte_services":["Platform implementation and ITSM modernization","Enterprise service management across HR and customer service","AI agent and workflow automation programs"],"products":[],"source":"editorial"}],"products":[{"slug":"servicenow-itsm","name":"ServiceNow ITSM","deloitte_alliance":true,"api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/products\/servicenow-itsm"}],"products_count":{},"url":"https:\/\/comparare.echoenes.dev\/vendor\/servicenow","api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/vendors\/servicenow"}}