{"data":{"slug":"smart-energy-water","name":"Smart Energy Water (SEW)","website":"https:\/\/www.sew.ai","description":"Smart Energy Water (SEW) is an Irvine-based provider of cloud customer and workforce engagement software for electric, gas and water utilities.","hq_country":"US","hq_city":"Irvine","founded_year":2012,"employees":null,"employees_as_of":null,"employee_range":null,"is_public":false,"ticker":null,"deloitte_alliance":true,"deloitte_strategic_alliance":false,"deloitte_alliance_listings":[{"name":"Smart Energy Water","url":null}],"revenue_usd":null,"wikidata_id":null,"profiles":[{"name":"Smart Energy Water","scope":"company","overview":"Smart Energy Water (SEW) provides a cloud platform for utilities covering digital customer self-service, usage and billing insights, outage communication, and mobile workforce engagement. It sells to electric, gas and water utilities seeking to modernize customer experience on top of existing billing and CIS systems. It is notable for being purpose-built for utilities rather than a horizontal CRM.","ownership":"private","parent_company":null,"ticker":null,"employee_range":"1,001\u20135,000","industries":["energy","public-sector"],"key_offerings":["SEW Customer Experience Platform","SEW Workforce Experience Platform","Smart Customer Mobile portal","Energy and water usage analytics"],"use_cases":["Utility customer self-service web and mobile portal","Proactive outage and high-bill notifications","Field workforce mobile engagement and scheduling"],"strengths":["Utility-specific data model and prebuilt workflows","Covers both customer and workforce experience","Integrates with common utility CIS and billing systems"],"considerations":["Narrow vertical focus limits relevance outside utilities","Smaller vendor than horizontal CRM platforms","Value depends on integration with existing CIS and meter data"],"deloitte_services":["Utility customer experience transformation","Integration with CIS and billing platforms","Digital self-service and channel shift programs"],"products":[],"source":"editorial"}],"products":[{"slug":"sew-smartcx","name":"SEW SmartCX","deloitte_alliance":true,"api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/products\/sew-smartcx"}],"products_count":{},"url":"https:\/\/comparare.echoenes.dev\/vendor\/smart-energy-water","api_url":"https:\/\/comparare.echoenes.dev\/api\/v1\/vendors\/smart-energy-water"}}