Compare
Review up to 6 products side by side.
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Planhat
Planhat
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Gainsight Customer Success
Gainsight
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Vitally
Vitally
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SEW SmartCX
Smart Energy Water (SEW)
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|---|---|---|---|---|
| Head-to-head in this comparison | ||||
| Advantages | No relative advantage on tracked data |
Only one here with Email integration
Largest vendor (900 employees)
Longest track record — vendor founded 2009
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No relative advantage on tracked data |
Only one here with Mobile app, Multi-language, Online payments +3 more
Deloitte alliance partner
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| Drawbacks |
No public adoption figures
Smallest vendor (150 employees) — check support capacity
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Lacks Webhooks — offered by others here
No public adoption figures
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Lacks Audit log, ISO 27001 — offered by others here
No public adoption figures
Least established — vendor founded 2017
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Lacks API access, Webhooks, Single sign-on (SSO) +10 more — offered by others here
Narrowest feature scope (7)
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| Editorial assessment | ||||
| Strengths |
Flexible data model adaptable to many workflows
Clean, modern user experience
Revenue and usage data in one place
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Comprehensive customer health scoring
Deep CRM and data integrations
Mature playbooks for customer success teams
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Modern interface built for B2B SaaS teams
Flexible health scores and automations
Collaborative docs and project tracking
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Purpose-built for energy and water utilities
Self-service portals for billing and usage
Supports customer engagement and outage communication
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| Considerations |
Flexibility requires upfront configuration
Learning curve for admins
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Complex implementation and administration
Best suited to larger CS organizations
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Fewer enterprise features than larger rivals
Integration depth varies by data source
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Narrow industry focus
Integration with utility billing systems needs effort
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| Product & company facts | ||||
| Deloitte alliance | ✕ | ✕ | ✕ | ✓ |
| Rating | — | — | — | — |
| Starting price | Contact for quote | Contact for quote | Contact for quote | Contact for quote |
| Pricing model | Quote-based | Quote-based | Quote-based | Quote-based |
| Free plan | ✕ | ✕ | ✕ | ✕ |
| Free trial | ✕ | ✕ | ✕ | ✕ |
| Open source | ✕ | ✕ | ✕ | ✕ |
| Deployment | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) |
| Platforms | Web | Web | Web | Web, iOS, Android |
| Turkish interface | ✕ | ✕ | ✕ | ✕ |
| Target size | Mid-market, Enterprise | Mid-market, Enterprise | Small business, Mid-market | Mid-market, Enterprise |
| Industries served | — | — | — | Energy, resources & utilities, Government & public sector |
| Active users | — | — | — | — |
| Customers | — | — | — | 400 |
| Vendor employees | 150 | 900 | — | — |
| Headquarters | Stockholm, SE | San Francisco, CA, US | New York, NY, US | Irvine, US |
| Founded | 2015 | 2009 | 2017 | 2012 |
| Categories | Customer Success | Customer Success | Customer Success | Help Desk, Customer Success |
| Features | ||||
| AI features | ✓ | ✓ | ✓ | ✓ |
| Workflow automation | ✓ | ✓ | ✓ | — |
| Chatbot | — | — | — | ✓ |
| Omnichannel | — | — | — | ✓ |
| GDPR compliance | ✓ | ✓ | ✓ | — |
| ISO 27001 | ✓ | ✓ | — | — |
| SOC 2 | ✓ | ✓ | ✓ | — |
| White label | — | — | — | ✓ |
| Online payments | — | — | — | ✓ |
| API access | ✓ | ✓ | ✓ | — |
| Email integration | — | ✓ | — | — |
| Integrations marketplace | ✓ | ✓ | ✓ | — |
| Webhooks | ✓ | — | ✓ | — |
| Segmentation | ✓ | ✓ | ✓ | — |
| Mobile app | — | — | — | ✓ |
| Multi-language | — | — | — | ✓ |
| Custom reports | ✓ | ✓ | ✓ | — |
| Dashboards | ✓ | ✓ | ✓ | — |
| Audit log | ✓ | ✓ | — | — |
| Role-based access | ✓ | ✓ | ✓ | — |
| Single sign-on (SSO) | ✓ | ✓ | ✓ | — |
Feature marks are based on our curated data; “—” means not verified, not necessarily missing. Head-to-head points are derived from this data relative to the selected products; editorial points are curated summaries.