What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) lets help-desk technicians securely access and support desktops, servers and mobile devices. It offers session recording, granular permissions, credential injection and integration with ITSM tools. It can run as SaaS or on-premise appliance and is used by enterprise IT and support organisations.
Key facts
- Starting price
- Contact for quote
- Pricing model
- Quote-based
- Active users
- —
- Customers
- —
- Vendor employees
- —
- Launched
- —
- Deployment
- Cloud (SaaS), On-premise
- Platforms
- Web, Windows, macOS, Linux, iOS, Android
Strengths & considerations
Strengths
- Granular access controls and session auditing
- Supports many platforms and device types
- Cloud or on-premise deployment options
- Can run on-premise
Considerations
- Costlier than basic remote desktop tools
- Admin configuration can be involved
- Overkill for very small IT teams
- Pricing only on request
- No free plan or free trial
Editorial summary based on public information; not a user review.
Industries & use cases
Industries served
Banking & capital markets
Healthcare
Government & public sector
Manufacturing & industrial
Cross-industry
Typical use cases
- Vaulting and rotating privileged credentials
- Removing local admin rights from endpoints
- Securing third-party vendor remote access
Typical Deloitte services
- Identity and privileged access program design
- PAM implementation and integration
- Zero trust security roadmaps
Editorial profile based on public information.
Features
✓Screen sharing· Communication
✓API access· Integrations
✓Mobile app· Platform
✓Single sign-on (SSO)· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
No reviews yetNo reviews yet. Be the first to write one!