Compare
Review up to 6 products side by side.
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Jira Service Management
Atlassian
|
ServiceNow ITSM
ServiceNow
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Freshservice
Freshworks
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ManageEngine ServiceDesk Plus
Zoho Corporation
|
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|---|---|---|---|---|
| Head-to-head in this comparison | ||||
| Advantages |
Free plan available
Free trial available
Can run on-premise
Deloitte alliance partner
Vendor is publicly listed — audited financial disclosure
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Only one here with Omnichannel
Deloitte alliance partner
Vendor is publicly listed — audited financial disclosure
Largest vendor (26,000 employees)
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Free trial available
Turkish interface
Public pricing
Vendor is publicly listed — audited financial disclosure
Broadest feature coverage (21)
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Only one here with Self-hosted
Free plan available
Free trial available
Can run on-premise
Turkish interface
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| Drawbacks |
Lacks HIPAA, Turkish interface — offered by others here
No Turkish interface
Pricing only on request
No public adoption figures
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Lacks Integrations marketplace, Turkish interface — offered by others here
No free plan
No free trial
Cloud only
No Turkish interface
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No free plan
Cloud only
No public adoption figures
Smallest vendor (4,900 employees) — check support capacity
Least established — vendor founded 2010
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Lacks SOC 2, Integrations marketplace, Chatbot +1 more — offered by others here
Pricing only on request
No public adoption figures
Narrowest feature scope (18)
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| Editorial assessment | ||||
| Strengths |
Tight integration with Jira Software for dev and ops
Free plan for small teams
Flexible workflows and large marketplace of apps
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Comprehensive ITIL-aligned service management
Highly configurable platform across IT and business
Strong workflow automation and reporting
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Quick to deploy with an intuitive interface
Built-in asset management and automation
AI features help agents resolve tickets faster
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ITIL-ready service desk with asset management
Available on-premise or in the cloud
Cost-effective compared to large enterprise suites
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| Considerations |
Configuration can become complex
Advanced ITSM features need higher tiers
Reporting often needs add-ons
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High cost and long implementation
Requires specialized administrators
Overly complex for smaller organizations
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Key features reserved for higher plans
Customization depth is lower than enterprise rivals
Costs rise with agent count
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Interface feels less modern
Advanced customization has a learning curve
Some modules are sold separately
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| Product & company facts | ||||
| Deloitte alliance | ✓ | ✓ | ✕ | ✕ |
| Rating | — | — | — | — |
| Starting price | Free plan available | Contact for quote | $19 / agent/month | Free plan available |
| Pricing model | Freemium | Quote-based | Subscription | Freemium |
| Free plan | ✓ | ✕ | ✕ | ✓ |
| Free trial | ✓ | ✕ | ✓ | ✓ |
| Open source | ✕ | ✕ | ✕ | ✕ |
| Deployment | Cloud (SaaS), On-premise | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS), On-premise |
| Platforms | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android | Web, Windows, Linux, iOS, Android |
| Turkish interface | ✕ | ✕ | ✓ | ✓ |
| Target size | Small business, Mid-market, Enterprise | Enterprise | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Industries served | Technology, media & telecom, Cross-industry, Banking & capital markets, Government & public sector | Banking & capital markets, Government & public sector, Healthcare, Technology, media & telecom, Manufacturing & industrial, Cross-industry | — | — |
| Active users | — | — | — | — |
| Customers | — | 8,100 | — | — |
| Vendor employees | 12,000 | 26,000 | 4,900 | 18,000 |
| Headquarters | Sydney, AU | Santa Clara, US | San Mateo, US | Chennai, IN |
| Founded | 2002 | 2004 | 2010 | 1996 |
| Categories | Help Desk, IT Service Management (ITSM) | IT Service Management (ITSM) | IT Service Management (ITSM) | IT Service Management (ITSM) |
| Features | ||||
| AI features | ✓ | ✓ | ✓ | ✓ |
| Workflow automation | ✓ | ✓ | ✓ | ✓ |
| Chatbot | ✓ | ✓ | ✓ | — |
| Knowledge base | ✓ | ✓ | ✓ | ✓ |
| Omnichannel | — | ✓ | — | — |
| SLA management | ✓ | ✓ | ✓ | ✓ |
| GDPR compliance | ✓ | ✓ | ✓ | ✓ |
| HIPAA | — | ✓ | ✓ | — |
| ISO 27001 | ✓ | ✓ | ✓ | ✓ |
| SOC 2 | ✓ | ✓ | ✓ | — |
| Self-hosted | — | — | — | ✓ |
| API access | ✓ | ✓ | ✓ | ✓ |
| Integrations marketplace | ✓ | — | ✓ | — |
| Webhooks | ✓ | ✓ | ✓ | ✓ |
| Mobile app | ✓ | ✓ | ✓ | ✓ |
| Multi-language | ✓ | ✓ | ✓ | ✓ |
| Turkish interface | — | — | ✓ | ✓ |
| Custom reports | ✓ | ✓ | ✓ | ✓ |
| Dashboards | ✓ | ✓ | ✓ | ✓ |
| Audit log | ✓ | ✓ | ✓ | ✓ |
| Role-based access | ✓ | ✓ | ✓ | ✓ |
| Single sign-on (SSO) | ✓ | ✓ | ✓ | ✓ |
| Two-factor authentication | ✓ | ✓ | ✓ | ✓ |
Feature marks are based on our curated data; “—” means not verified, not necessarily missing. Head-to-head points are derived from this data relative to the selected products; editorial points are curated summaries.