ManageEngine ServiceDesk Plus
ITIL-compliant service desk on-premises or in the cloud
What is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is ITIL-compliant IT service desk software that includes incident, problem, change, asset and project management. Its on-premises deployment option, integration with other ManageEngine IT operations tools and affordable pricing are its highlights. It is common among SMBs and public institutions in many countries, including Turkey. It has a free edition and quote-based enterprise editions.
Key facts
- Starting price
- Free plan available
- Pricing model
- Freemium
- Active users
- —
- Customers
- —
- Vendor employees
- 18,000
- Launched
- 2005
- Deployment
- Cloud (SaaS), On-premise
- Platforms
- Web, Windows, Linux, iOS, Android
Strengths & considerations
Strengths
- ITIL-ready service desk with asset management
- Available on-premise or in the cloud
- Cost-effective compared to large enterprise suites
- Free plan available
- Can run on-premise
- Turkish interface
Considerations
- Interface feels less modern
- Advanced customization has a learning curve
- Some modules are sold separately
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓Knowledge base· Communication
✓SLA management· Communication
✓GDPR compliance· Compliance
✓ISO 27001· Compliance
✓Self-hosted· Deployment
✓API access· Integrations
✓Webhooks· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Turkish interface· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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