Compare
Review up to 6 products side by side.
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Totango
Totango
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Gainsight Customer Success
Gainsight
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ChurnZero
ChurnZero
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SEW SmartCX
Smart Energy Water (SEW)
|
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|---|---|---|---|---|
| Head-to-head in this comparison | ||||
| Advantages |
Only one here with Template library
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Only one here with Audit log, ISO 27001, Email integration
Broadest feature coverage (14)
Largest vendor (900 employees)
Longest track record — vendor founded 2009
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No relative advantage on tracked data |
Only one here with Mobile app, Multi-language, Online payments +3 more
Deloitte alliance partner
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| Drawbacks |
Lacks AI features — offered by others here
No public adoption figures
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No public adoption figures
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No public adoption figures
Smallest vendor (200 employees) — check support capacity
Least established — vendor founded 2015
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Lacks API access, Single sign-on (SSO), Role-based access +7 more — offered by others here
Narrowest feature scope (7)
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| Editorial assessment | ||||
| Strengths |
Modular approach to customer journeys
Prebuilt templates for common CS programs
Health scoring and segmentation
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Comprehensive customer health scoring
Deep CRM and data integrations
Mature playbooks for customer success teams
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Real-time usage tracking for subscription products
In-app engagement tools
Responsive customer support
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Purpose-built for energy and water utilities
Self-service portals for billing and usage
Supports customer engagement and outage communication
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| Considerations |
Interface has a learning curve
Advanced configuration needs admin effort
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Complex implementation and administration
Best suited to larger CS organizations
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Reporting can require workarounds
Setup needs clean product usage data
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Narrow industry focus
Integration with utility billing systems needs effort
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| Product & company facts | ||||
| Deloitte alliance | ✕ | ✕ | ✕ | ✓ |
| Rating | — | — | — | — |
| Starting price | Contact for quote | Contact for quote | Contact for quote | Contact for quote |
| Pricing model | Quote-based | Quote-based | Quote-based | Quote-based |
| Free plan | ✕ | ✕ | ✕ | ✕ |
| Free trial | ✕ | ✕ | ✕ | ✕ |
| Open source | ✕ | ✕ | ✕ | ✕ |
| Deployment | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) |
| Platforms | Web | Web | Web | Web, iOS, Android |
| Turkish interface | ✕ | ✕ | ✕ | ✕ |
| Target size | Mid-market, Enterprise | Mid-market, Enterprise | Mid-market, Enterprise | Mid-market, Enterprise |
| Industries served | — | — | — | Energy, resources & utilities, Government & public sector |
| Active users | — | — | — | — |
| Customers | — | — | — | 400 |
| Vendor employees | — | 900 | 200 | — |
| Headquarters | US | San Francisco, CA, US | Washington, DC, US | Irvine, US |
| Founded | 2010 | 2009 | 2015 | 2012 |
| Categories | Customer Success | Customer Success | Customer Success | Help Desk, Customer Success |
| Features | ||||
| AI features | — | ✓ | ✓ | ✓ |
| Workflow automation | ✓ | ✓ | ✓ | — |
| Chatbot | — | — | — | ✓ |
| Omnichannel | — | — | — | ✓ |
| GDPR compliance | ✓ | ✓ | ✓ | — |
| ISO 27001 | — | ✓ | — | — |
| SOC 2 | ✓ | ✓ | ✓ | — |
| Template library | ✓ | — | — | — |
| White label | — | — | — | ✓ |
| Online payments | — | — | — | ✓ |
| API access | ✓ | ✓ | ✓ | — |
| Email integration | — | ✓ | — | — |
| Integrations marketplace | ✓ | ✓ | ✓ | — |
| Segmentation | ✓ | ✓ | ✓ | — |
| Mobile app | — | — | — | ✓ |
| Multi-language | — | — | — | ✓ |
| Custom reports | ✓ | ✓ | ✓ | — |
| Dashboards | ✓ | ✓ | ✓ | — |
| Audit log | — | ✓ | — | — |
| Role-based access | ✓ | ✓ | ✓ | — |
| Single sign-on (SSO) | ✓ | ✓ | ✓ | — |
Feature marks are based on our curated data; “—” means not verified, not necessarily missing. Head-to-head points are derived from this data relative to the selected products; editorial points are curated summaries.