Totango
by Totango
Modular customer success and customer journey platform
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Customer Success
What is Totango?
Totango is a customer success platform for managing the customer lifecycle with ready-made templates (SuccessBLOCs). It offers customer health monitoring, segmentation, automated campaigns and task management. It broadened its product range by merging with Catalyst in 2024. It is aimed at mid-sized and large B2B companies.
Key facts
- Starting price
- Contact for quote
- Pricing model
- Quote-based
- Active users
- —
- Customers
- —
- Vendor employees
- —
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web
Strengths & considerations
Strengths
- Modular approach to customer journeys
- Prebuilt templates for common CS programs
- Health scoring and segmentation
Considerations
- Interface has a learning curve
- Advanced configuration needs admin effort
- Pricing only on request
- No free plan or free trial
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓Template library· Customization
✓API access· Integrations
✓Integrations marketplace· Integrations
✓Segmentation· Marketing
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Role-based access· Security
User reviews
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