What is Confluence?
Confluence is a knowledge management platform where teams create and share technical documentation, meeting notes, project plans and company information in structured spaces. It offers deep Jira integration, templates, page trees, whiteboards and AI features with Atlassian Intelligence. It is especially common among software and IT teams that use Jira. The free plan is available for up to 10 users.
Key facts
- Starting price
- $5.16 / user/month
- Pricing model
- Freemium
- Active users
- —
- Customers
- —
- Vendor employees
- 12,000
- Launched
- 2004
- Deployment
- Cloud (SaaS), On-premise
- Platforms
- Web, iOS, Android
Strengths & considerations
Strengths
- Tight integration with Jira
- Structured spaces and page hierarchies
- Rich templates for technical documentation
- Free plan available
- Can run on-premise
Considerations
- Search can struggle to surface the right content
- Editor and navigation can feel clunky
- Content sprawl without strong governance
Editorial summary based on public information; not a user review.
Industries & use cases
Industries served
Typical use cases
- Agile sprint planning and issue tracking
- IT service desk and incident management
- Team knowledge base and documentation
Typical Deloitte services
- Agile and DevOps tooling transformation
- Data Center to cloud migration
- IT service management implementation
Editorial profile based on public information.
Features
✓AI features· Automation
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓Template library· Customization
✓File versioning· Documents
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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