What is Jira?
Jira is a project management tool that software teams use to track work items, bugs and releases on Scrum and Kanban boards. It offers customizable workflows, an advanced query language (JQL), roadmaps and extensive reporting. It integrates deeply with Bitbucket, GitHub and Confluence. It serves a wide user base, from small teams to large enterprises, though the number of configuration options can make the learning curve steeper for newcomers.
Key facts
- Starting price
- $7.53 / user/month
- Pricing model
- Freemium
- Active users
- —
- Customers
- —
- Vendor employees
- 12,000
- Launched
- 2002
- Deployment
- Cloud (SaaS), On-premise
- Platforms
- Web, Windows, macOS, iOS, Android
Source note: Atlassian reports more than 300,000 customers company-wide; separate figures are not disclosed per product.
Strengths & considerations
Strengths
- Powerful agile boards, sprints and backlogs
- Highly customizable workflows and fields
- Large marketplace of apps and integrations
- Free plan available
- Can run on-premise
Considerations
- Steep learning curve for new users
- Can feel slow and cluttered at scale
- Marketplace apps add to the total cost
Editorial summary based on public information; not a user review.
Industries & use cases
Industries served
Typical use cases
- Agile sprint planning and issue tracking
- IT service desk and incident management
- Team knowledge base and documentation
Typical Deloitte services
- Agile and DevOps tooling transformation
- Data Center to cloud migration
- IT service management implementation
Editorial profile based on public information.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓Custom fields· Customization
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Zapier integration· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Gantt charts· Productivity
✓Kanban boards· Productivity
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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