Compare
Review up to 6 products side by side.
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CloudTalk
CloudTalk
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Aircall
Aircall
|
Dialpad
Dialpad
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Zendesk
Zendesk
|
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|---|---|---|---|---|
| Head-to-head in this comparison | ||||
| Advantages | No relative advantage on tracked data |
Public pricing
|
Only one here with Video calls
Public pricing
Lowest starting price here ($15 / user/month)
|
Only one here with Audit log, Multi-language, Turkish interface +8 more
Turkish interface
Public pricing
Broadest feature coverage (24)
Largest vendor (3,830 employees)
|
| Drawbacks |
Lacks Single sign-on (SSO), Role-based access, SOC 2 +2 more — offered by others here
No Turkish interface
Pricing only on request
No public adoption figures
Narrowest feature scope (8)
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Lacks ISO 27001, HIPAA — offered by others here
No Turkish interface
No public adoption figures
Highest starting price here ($30 / user/month)
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No Turkish interface
No public adoption figures
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No relative drawback on tracked data |
| Editorial assessment | ||||
| Strengths |
Quick setup with numbers in many countries
Integrates with popular CRM and helpdesk tools
Power dialer and call routing suited to sales teams
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Quick setup of cloud phone numbers
Integrates with popular CRMs and help desks
Simple, user-friendly apps
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Built-in AI transcription and call summaries
Unified calling, messaging and meetings in one app
Clean, modern interface that is easy to adopt
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Mature ticketing across email, chat, voice and social
Large marketplace of integrations
Scales from small teams to enterprises
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| Considerations |
Key features are reserved for higher tiers
Reporting depth is limited compared to enterprise suites
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Per-seat pricing with minimums
Advanced analytics on higher plans
Call quality depends on internet connection
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Advanced contact center features require higher tiers
Call quality can vary with network conditions
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Costs rise with add-ons and higher tiers
Admin configuration can be complex
AI features often priced separately
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| Product & company facts | ||||
| Deloitte alliance | ✕ | ✕ | ✕ | ✕ |
| Rating | — | — | — | — |
| Starting price | Price not listed | $30 / user/month | $15 / user/month | $19 / agent/month |
| Pricing model | Subscription | Subscription | Subscription | Subscription |
| Free plan | ✕ | ✕ | ✕ | ✕ |
| Free trial | ✓ | ✓ | ✓ | ✓ |
| Open source | ✕ | ✕ | ✕ | ✕ |
| Deployment | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) |
| Platforms | Web, Windows, macOS, iOS, Android | Web, Windows, macOS, iOS, Android | Web, Windows, macOS, iOS, Android | Web, iOS, Android |
| Turkish interface | ✕ | ✕ | ✕ | ✓ |
| Target size | Small business, Mid-market | Small business, Mid-market | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Industries served | — | — | — | — |
| Active users | — | — | — | — |
| Customers | — | — | — | 100K |
| Vendor employees | 200 | 700 | 1,200 | 3,830 |
| Headquarters | Bratislava, SK | Paris, FR | San Francisco, CA, US | San Francisco, CA, US |
| Founded | 2016 | 2014 | 2014 | 2007 |
| Categories | Contact Center & VoIP | Contact Center & VoIP | Contact Center & VoIP | Help Desk, Live Chat, Contact Center & VoIP |
| Features | ||||
| AI features | ✓ | ✓ | ✓ | ✓ |
| Workflow automation | — | — | — | ✓ |
| Chatbot | — | — | — | ✓ |
| Knowledge base | — | — | — | ✓ |
| Omnichannel | — | — | — | ✓ |
| SLA management | — | — | — | ✓ |
| Video calls | — | — | ✓ | — |
| GDPR compliance | ✓ | ✓ | ✓ | ✓ |
| HIPAA | — | — | ✓ | ✓ |
| ISO 27001 | — | — | ✓ | ✓ |
| SOC 2 | — | ✓ | ✓ | ✓ |
| Custom fields | — | — | — | ✓ |
| API access | ✓ | ✓ | ✓ | ✓ |
| Email integration | — | — | — | ✓ |
| Integrations marketplace | ✓ | ✓ | ✓ | ✓ |
| Webhooks | ✓ | ✓ | ✓ | ✓ |
| Mobile app | ✓ | ✓ | ✓ | ✓ |
| Multi-language | — | — | — | ✓ |
| Turkish interface | — | — | — | ✓ |
| Custom reports | — | — | — | ✓ |
| Dashboards | ✓ | ✓ | ✓ | ✓ |
| Audit log | — | — | — | ✓ |
| Role-based access | — | ✓ | ✓ | ✓ |
| Single sign-on (SSO) | — | ✓ | ✓ | ✓ |
| Two-factor authentication | ✓ | ✓ | ✓ | ✓ |
Feature marks are based on our curated data; “—” means not verified, not necessarily missing. Head-to-head points are derived from this data relative to the selected products; editorial points are curated summaries.