Compare
Review up to 6 products side by side.
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Gainsight Customer Success
Gainsight
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ChurnZero
ChurnZero
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Totango
Totango
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Planhat
Planhat
|
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|---|---|---|---|---|
| Head-to-head in this comparison | ||||
| Advantages |
Only one here with Email integration
Largest vendor (900 employees)
Longest track record — vendor founded 2009
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No relative advantage on tracked data |
Only one here with Template library
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Only one here with Webhooks
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| Drawbacks | No relative drawback on tracked data |
Lacks Audit log, ISO 27001 — offered by others here
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Lacks Audit log, ISO 27001, AI features — offered by others here
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Smallest vendor (150 employees) — check support capacity
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| Editorial assessment | ||||
| Strengths |
Comprehensive customer health scoring
Deep CRM and data integrations
Mature playbooks for customer success teams
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Real-time usage tracking for subscription products
In-app engagement tools
Responsive customer support
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Modular approach to customer journeys
Prebuilt templates for common CS programs
Health scoring and segmentation
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Flexible data model adaptable to many workflows
Clean, modern user experience
Revenue and usage data in one place
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| Considerations |
Complex implementation and administration
Best suited to larger CS organizations
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Reporting can require workarounds
Setup needs clean product usage data
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Interface has a learning curve
Advanced configuration needs admin effort
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Flexibility requires upfront configuration
Learning curve for admins
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| Product & company facts | ||||
| Deloitte alliance | ✕ | ✕ | ✕ | ✕ |
| Rating | — | — | — | — |
| Starting price | Contact for quote | Contact for quote | Contact for quote | Contact for quote |
| Pricing model | Quote-based | Quote-based | Quote-based | Quote-based |
| Free plan | ✕ | ✕ | ✕ | ✕ |
| Free trial | ✕ | ✕ | ✕ | ✕ |
| Open source | ✕ | ✕ | ✕ | ✕ |
| Deployment | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) |
| Platforms | Web | Web | Web | Web |
| Turkish interface | ✕ | ✕ | ✕ | ✕ |
| Target size | Mid-market, Enterprise | Mid-market, Enterprise | Mid-market, Enterprise | Mid-market, Enterprise |
| Industries served | — | — | — | — |
| Active users | — | — | — | — |
| Customers | — | — | — | — |
| Vendor employees | 900 | 200 | — | 150 |
| Headquarters | San Francisco, CA, US | Washington, DC, US | US | Stockholm, SE |
| Founded | 2009 | 2015 | 2010 | 2015 |
| Categories | Customer Success | Customer Success | Customer Success | Customer Success |
| Features | ||||
| AI features | ✓ | ✓ | — | ✓ |
| Workflow automation | ✓ | ✓ | ✓ | ✓ |
| GDPR compliance | ✓ | ✓ | ✓ | ✓ |
| ISO 27001 | ✓ | — | — | ✓ |
| SOC 2 | ✓ | ✓ | ✓ | ✓ |
| Template library | — | — | ✓ | — |
| API access | ✓ | ✓ | ✓ | ✓ |
| Email integration | ✓ | — | — | — |
| Integrations marketplace | ✓ | ✓ | ✓ | ✓ |
| Webhooks | — | — | — | ✓ |
| Segmentation | ✓ | ✓ | ✓ | ✓ |
| Custom reports | ✓ | ✓ | ✓ | ✓ |
| Dashboards | ✓ | ✓ | ✓ | ✓ |
| Audit log | ✓ | — | — | ✓ |
| Role-based access | ✓ | ✓ | ✓ | ✓ |
| Single sign-on (SSO) | ✓ | ✓ | ✓ | ✓ |
Feature marks are based on our curated data; “—” means not verified, not necessarily missing. Head-to-head points are derived from this data relative to the selected products; editorial points are curated summaries.