Compare
Review up to 6 products side by side.
|
Gorgias
Gorgias
|
Zendesk
Zendesk
|
Freshdesk
Freshworks
|
Intercom
Intercom
|
|
|---|---|---|---|---|
| Head-to-head in this comparison | ||||
| Advantages |
Lowest starting price here ($10 / month)
|
Only one here with Turkish interface
Turkish interface
Largest customer base (100K)
Longest track record — vendor founded 2007
|
Only one here with Time tracking
Free plan available
Vendor is publicly listed — audited financial disclosure
Largest vendor (4,900 employees)
|
No relative advantage on tracked data |
| Drawbacks |
Lacks Mobile app, Audit log, ISO 27001 +7 more — offered by others here
No free plan
No Turkish interface
No public adoption figures
Narrowest feature scope (13)
|
No free plan
|
No Turkish interface
No public adoption figures
|
Lacks Email integration — offered by others here
No free plan
No Turkish interface
Highest starting price here ($29 / user/month)
|
| Editorial assessment | ||||
| Strengths |
Deep Shopify and e-commerce integrations
Order actions directly inside tickets
Automation for common requests
|
Mature ticketing across email, chat, voice and social
Large marketplace of integrations
Scales from small teams to enterprises
|
Free plan for small support teams
Intuitive ticketing interface
Built-in automations and SLA management
|
Modern messenger and support inbox
Fin AI agent for automated resolutions
Strong product tours and proactive messaging
|
| Considerations |
Ticket-based pricing can be unpredictable
Less suited outside e-commerce
Reporting depth varies by plan
|
Costs rise with add-ons and higher tiers
Admin configuration can be complex
AI features often priced separately
|
Key features reserved for higher tiers
Reporting can feel limited
Omnichannel requires a separate suite
|
Pricing complex and costly at scale
AI resolutions billed on usage
Some features require add-ons
|
| Product & company facts | ||||
| Deloitte alliance | ✕ | ✕ | ✕ | ✕ |
| Rating | — | — | — | — |
| Starting price | $10 / month | $19 / agent/month | $15 / agent/month | $29 / user/month |
| Pricing model | Subscription | Subscription | Freemium | Subscription |
| Free plan | ✕ | ✕ | ✓ | ✕ |
| Free trial | ✓ | ✓ | ✓ | ✓ |
| Open source | ✕ | ✕ | ✕ | ✕ |
| Deployment | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) |
| Platforms | Web | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android |
| Turkish interface | ✕ | ✓ | ✕ | ✕ |
| Target size | Small business, Mid-market | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Industries served | — | — | — | — |
| Active users | — | — | — | — |
| Customers | — | 100K | — | 25K |
| Vendor employees | 500 | 3,830 | 4,900 | 1,000 |
| Headquarters | San Francisco, CA, US | San Francisco, CA, US | San Mateo, US | San Francisco, CA, US |
| Founded | 2015 | 2007 | 2010 | 2011 |
| Categories | Help Desk, Live Chat | Help Desk, Live Chat, Contact Center & VoIP | Help Desk | Help Desk, Live Chat |
| Features | ||||
| AI features | ✓ | ✓ | ✓ | ✓ |
| Workflow automation | ✓ | ✓ | ✓ | ✓ |
| Chatbot | ✓ | ✓ | ✓ | ✓ |
| Knowledge base | — | ✓ | ✓ | ✓ |
| Omnichannel | ✓ | ✓ | ✓ | ✓ |
| SLA management | — | ✓ | ✓ | ✓ |
| GDPR compliance | ✓ | ✓ | ✓ | ✓ |
| HIPAA | — | ✓ | ✓ | ✓ |
| ISO 27001 | — | ✓ | ✓ | ✓ |
| SOC 2 | ✓ | ✓ | ✓ | ✓ |
| Custom fields | — | ✓ | ✓ | ✓ |
| API access | ✓ | ✓ | ✓ | ✓ |
| Email integration | — | ✓ | ✓ | — |
| Integrations marketplace | ✓ | ✓ | ✓ | ✓ |
| Webhooks | ✓ | ✓ | ✓ | ✓ |
| Mobile app | — | ✓ | ✓ | ✓ |
| Multi-language | — | ✓ | ✓ | ✓ |
| Turkish interface | — | ✓ | — | — |
| Time tracking | — | — | ✓ | — |
| Custom reports | — | ✓ | ✓ | ✓ |
| Dashboards | ✓ | ✓ | ✓ | ✓ |
| Audit log | — | ✓ | ✓ | ✓ |
| Role-based access | ✓ | ✓ | ✓ | ✓ |
| Single sign-on (SSO) | ✓ | ✓ | ✓ | ✓ |
| Two-factor authentication | ✓ | ✓ | ✓ | ✓ |
Feature marks are based on our curated data; “—” means not verified, not necessarily missing. Head-to-head points are derived from this data relative to the selected products; editorial points are curated summaries.