What is Intercom?
Intercom is a customer service platform that brings together website and in-app messaging (Messenger), a support inbox, a help center and the AI agent Fin. Fin answers customer questions automatically based on knowledge base content and is billed per resolution. It offers proactive messages, product tours and multichannel support. It is especially common among SaaS and digital product companies.
Key facts
- Starting price
- $29 / user/month
- Pricing model
- Subscription
- Active users
- —
- Customers
- 25K
- Vendor employees
- 1,000
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, iOS, Android
Source note: The company's claim of '25,000+ customers'
Strengths & considerations
Strengths
- Modern messenger and support inbox
- Fin AI agent for automated resolutions
- Strong product tours and proactive messaging
- Free trial available
Considerations
- Pricing complex and costly at scale
- AI resolutions billed on usage
- Some features require add-ons
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓Knowledge base· Communication
✓SLA management· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓HIPAA· Compliance
✓Custom fields· Customization
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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