Compare
Review up to 6 products side by side.
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Help Scout
Help Scout
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Zendesk
Zendesk
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Freshdesk
Freshworks
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Intercom
Intercom
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|---|---|---|---|---|
| Head-to-head in this comparison | ||||
| Advantages |
Only one here with Zapier integration
Free plan available
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Only one here with Turkish interface
Turkish interface
Public pricing
Largest customer base (100K)
Longest track record — vendor founded 2007
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Only one here with Time tracking
Free plan available
Public pricing
Vendor is publicly listed — audited financial disclosure
Lowest starting price here ($15 / agent/month)
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Public pricing
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| Drawbacks |
Lacks Audit log, ISO 27001, Multi-language +3 more — offered by others here
No Turkish interface
Pricing only on request
No public adoption figures
Narrowest feature scope (18)
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No free plan
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No Turkish interface
No public adoption figures
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Lacks Email integration — offered by others here
No free plan
No Turkish interface
Highest starting price here ($29 / user/month)
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| Editorial assessment | ||||
| Strengths |
Shared inbox that feels like familiar email
Easy setup with minimal training
Built-in knowledge base and live chat
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Mature ticketing across email, chat, voice and social
Large marketplace of integrations
Scales from small teams to enterprises
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Free plan for small support teams
Intuitive ticketing interface
Built-in automations and SLA management
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Modern messenger and support inbox
Fin AI agent for automated resolutions
Strong product tours and proactive messaging
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| Considerations |
Fewer advanced features for complex support
Limited reporting customization
Less suited to large contact centers
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Costs rise with add-ons and higher tiers
Admin configuration can be complex
AI features often priced separately
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Key features reserved for higher tiers
Reporting can feel limited
Omnichannel requires a separate suite
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Pricing complex and costly at scale
AI resolutions billed on usage
Some features require add-ons
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| Product & company facts | ||||
| Deloitte alliance | ✕ | ✕ | ✕ | ✕ |
| Rating | — | — | — | — |
| Starting price | Free plan available | $19 / agent/month | $15 / agent/month | $29 / user/month |
| Pricing model | Freemium | Subscription | Freemium | Subscription |
| Free plan | ✓ | ✕ | ✓ | ✕ |
| Free trial | ✓ | ✓ | ✓ | ✓ |
| Open source | ✕ | ✕ | ✕ | ✕ |
| Deployment | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) |
| Platforms | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android |
| Turkish interface | ✕ | ✓ | ✕ | ✕ |
| Target size | Small business, Mid-market | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Industries served | — | — | — | — |
| Active users | — | — | — | — |
| Customers | — | 100K | — | 25K |
| Vendor employees | 150 | 3,830 | 4,900 | 1,000 |
| Headquarters | Boston, MA, US | San Francisco, CA, US | San Mateo, US | San Francisco, CA, US |
| Founded | 2011 | 2007 | 2010 | 2011 |
| Categories | Help Desk, Live Chat | Help Desk, Live Chat, Contact Center & VoIP | Help Desk | Help Desk, Live Chat |
| Features | ||||
| AI features | ✓ | ✓ | ✓ | ✓ |
| Workflow automation | ✓ | ✓ | ✓ | ✓ |
| Chatbot | — | ✓ | ✓ | ✓ |
| Knowledge base | ✓ | ✓ | ✓ | ✓ |
| Omnichannel | — | ✓ | ✓ | ✓ |
| SLA management | — | ✓ | ✓ | ✓ |
| GDPR compliance | ✓ | ✓ | ✓ | ✓ |
| HIPAA | ✓ | ✓ | ✓ | ✓ |
| ISO 27001 | — | ✓ | ✓ | ✓ |
| SOC 2 | ✓ | ✓ | ✓ | ✓ |
| Custom fields | ✓ | ✓ | ✓ | ✓ |
| API access | ✓ | ✓ | ✓ | ✓ |
| Email integration | ✓ | ✓ | ✓ | — |
| Integrations marketplace | ✓ | ✓ | ✓ | ✓ |
| Webhooks | ✓ | ✓ | ✓ | ✓ |
| Zapier integration | ✓ | — | — | — |
| Mobile app | ✓ | ✓ | ✓ | ✓ |
| Multi-language | — | ✓ | ✓ | ✓ |
| Turkish interface | — | ✓ | — | — |
| Time tracking | — | — | ✓ | — |
| Custom reports | ✓ | ✓ | ✓ | ✓ |
| Dashboards | ✓ | ✓ | ✓ | ✓ |
| Audit log | — | ✓ | ✓ | ✓ |
| Role-based access | ✓ | ✓ | ✓ | ✓ |
| Single sign-on (SSO) | ✓ | ✓ | ✓ | ✓ |
| Two-factor authentication | ✓ | ✓ | ✓ | ✓ |
Feature marks are based on our curated data; “—” means not verified, not necessarily missing. Head-to-head points are derived from this data relative to the selected products; editorial points are curated summaries.