What is Help Scout?
Help Scout is software for customer support teams offering a shared inbox, a knowledge base (Docs) and live chat (Beacon). Requests are handled in an interface close to a regular email experience rather than as numbered tickets. It includes AI-powered summaries, reply drafts and customer profiles. It is preferred by small and mid-sized businesses aiming for a personal, uncomplicated support experience.
Key facts
- Starting price
- Free plan available
- Pricing model
- Freemium
- Active users
- —
- Customers
- —
- Vendor employees
- 150
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, iOS, Android
Strengths & considerations
Strengths
- Shared inbox that feels like familiar email
- Easy setup with minimal training
- Built-in knowledge base and live chat
- Free plan available
Considerations
- Fewer advanced features for complex support
- Limited reporting customization
- Less suited to large contact centers
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓Knowledge base· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓HIPAA· Compliance
✓Custom fields· Customization
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Zapier integration· Integrations
✓Email integration· Integrations
✓Mobile app· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
User reviews
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