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Review up to 6 products side by side.
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LiveChat
Text
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Intercom
Intercom
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Tidio
Tidio
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Crisp
Crisp
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|---|---|---|---|---|
| Head-to-head in this comparison | ||||
| Advantages |
Vendor is publicly listed — audited financial disclosure
Longest track record — vendor founded 2002
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Only one here with Audit log, SOC 2, ISO 27001 +4 more
Broadest feature coverage (22)
Largest vendor (1,000 employees)
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Free plan available
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Free plan available
Runs on the most platforms (6)
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| Drawbacks |
Lacks Knowledge base, Zapier integration — offered by others here
No free plan
No public adoption figures
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Lacks Zapier integration — offered by others here
No free plan
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Lacks Webhooks, Single sign-on (SSO), Two-factor authentication +3 more — offered by others here
No public adoption figures
Narrowest feature scope (10)
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Lacks Single sign-on (SSO), Role-based access, Custom reports — offered by others here
No public adoption figures
Smallest vendor (20 employees) — check support capacity
Least established — vendor founded 2015
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| Editorial assessment | ||||
| Strengths |
Polished, reliable chat widget
Large marketplace of integrations
Good reporting for chat teams
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Modern messenger and support inbox
Fin AI agent for automated resolutions
Strong product tours and proactive messaging
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Easy setup for small websites
Live chat combined with AI chatbot
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Shared inbox across many messaging channels
Workspace-based pricing rather than per seat
Free plan for basic chat
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| Considerations |
Per-agent pricing adds up
Chatbot features are a separate product
Focused mainly on chat
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Pricing complex and costly at scale
AI resolutions billed on usage
Some features require add-ons
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AI conversations limited by plan
Fewer advanced help desk features
Costs rise as usage grows
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Advanced features locked to higher plans
Smaller integration ecosystem
Reporting less detailed than larger suites
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| Product & company facts | ||||
| Deloitte alliance | ✕ | ✕ | ✕ | ✕ |
| Rating | — | — | — | — |
| Starting price | $20 / agent/month | $29 / user/month | $29 / month | €45 / month |
| Pricing model | Subscription | Subscription | Freemium | Freemium |
| Free plan | ✕ | ✕ | ✓ | ✓ |
| Free trial | ✓ | ✓ | ✓ | ✓ |
| Open source | ✕ | ✕ | ✕ | ✕ |
| Deployment | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) |
| Platforms | Web, Windows, macOS, iOS, Android | Web, iOS, Android | Web, Windows, macOS, iOS, Android | Web, Windows, macOS, Linux, iOS, Android |
| Turkish interface | ✕ | ✕ | ✕ | ✕ |
| Target size | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise | Freelancer, Small business, Mid-market | Freelancer, Small business, Mid-market |
| Industries served | — | — | — | — |
| Active users | — | — | — | — |
| Customers | — | 25K | — | — |
| Vendor employees | 268 | 1,000 | 250 | 20 |
| Headquarters | Wrocław, PL | San Francisco, CA, US | Szczecin, PL | Nantes, FR |
| Founded | 2002 | 2011 | 2013 | 2015 |
| Categories | Live Chat | Help Desk, Live Chat | Live Chat | Live Chat |
| Features | ||||
| AI features | ✓ | ✓ | ✓ | ✓ |
| Workflow automation | — | ✓ | — | — |
| Chatbot | ✓ | ✓ | ✓ | ✓ |
| Knowledge base | — | ✓ | — | ✓ |
| Omnichannel | ✓ | ✓ | ✓ | ✓ |
| SLA management | — | ✓ | — | — |
| GDPR compliance | ✓ | ✓ | ✓ | ✓ |
| HIPAA | — | ✓ | — | — |
| ISO 27001 | — | ✓ | — | — |
| SOC 2 | — | ✓ | — | — |
| Custom fields | — | ✓ | — | — |
| API access | ✓ | ✓ | ✓ | ✓ |
| Integrations marketplace | ✓ | ✓ | ✓ | ✓ |
| Webhooks | ✓ | ✓ | — | ✓ |
| Zapier integration | — | — | ✓ | ✓ |
| Mobile app | ✓ | ✓ | ✓ | ✓ |
| Multi-language | ✓ | ✓ | ✓ | ✓ |
| Custom reports | ✓ | ✓ | — | — |
| Dashboards | ✓ | ✓ | ✓ | ✓ |
| Audit log | — | ✓ | — | — |
| Role-based access | ✓ | ✓ | — | — |
| Single sign-on (SSO) | ✓ | ✓ | — | — |
| Two-factor authentication | ✓ | ✓ | — | ✓ |
Feature marks are based on our curated data; “—” means not verified, not necessarily missing. Head-to-head points are derived from this data relative to the selected products; editorial points are curated summaries.