What is LiveChat?
LiveChat is customer service software for chatting with website visitors in real time. It offers canned responses, visitor tracking, chat routing, reporting and e-commerce integrations. It can be used together with the same company's ChatBot and HelpDesk products. It is aimed at sales and support teams from small businesses to large enterprises.
Key facts
- Starting price
- $20 / agent/month
- Pricing model
- Subscription
- Active users
- —
- Customers
- —
- Vendor employees
- 268
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, Windows, macOS, iOS, Android
Strengths & considerations
Strengths
- Polished, reliable chat widget
- Large marketplace of integrations
- Good reporting for chat teams
- Free trial available
Considerations
- Per-agent pricing adds up
- Chatbot features are a separate product
- Focused mainly on chat
Editorial summary based on public information; not a user review.
Features
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓GDPR compliance· Compliance
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
User reviews
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