Compare
Review up to 6 products side by side.
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RingCentral RingEX
RingCentral
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Aircall
Aircall
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Dialpad
Dialpad
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Zendesk
Zendesk
|
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|---|---|---|---|---|
| Head-to-head in this comparison | ||||
| Advantages |
Only one here with Screen sharing
Vendor is publicly listed — audited financial disclosure
Largest vendor (4,000 employees)
Longest track record — vendor founded 2003
|
No relative advantage on tracked data |
Lowest starting price here ($15 / user/month)
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Only one here with Multi-language, Turkish interface, Workflow automation +6 more
Turkish interface
Broadest feature coverage (24)
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| Drawbacks |
No Turkish interface
No public adoption figures
|
Lacks Audit log, ISO 27001, HIPAA +2 more — offered by others here
No Turkish interface
No public adoption figures
Highest starting price here ($30 / user/month)
Narrowest feature scope (11)
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Lacks Audit log, Omnichannel — offered by others here
No Turkish interface
No public adoption figures
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Lacks Video calls — offered by others here
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| Editorial assessment | ||||
| Strengths |
Phone, messaging and video in one platform
Broad integrations with business apps
Scales across multiple locations
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Quick setup of cloud phone numbers
Integrates with popular CRMs and help desks
Simple, user-friendly apps
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Built-in AI transcription and call summaries
Unified calling, messaging and meetings in one app
Clean, modern interface that is easy to adopt
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Mature ticketing across email, chat, voice and social
Large marketplace of integrations
Scales from small teams to enterprises
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| Considerations |
Admin portal can be complex
Key features tied to higher tiers
Contract terms can be inflexible
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Per-seat pricing with minimums
Advanced analytics on higher plans
Call quality depends on internet connection
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Advanced contact center features require higher tiers
Call quality can vary with network conditions
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Costs rise with add-ons and higher tiers
Admin configuration can be complex
AI features often priced separately
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| Product & company facts | ||||
| Deloitte alliance | ✕ | ✕ | ✕ | ✕ |
| Rating | — | — | — | — |
| Starting price | $20 / user/month | $30 / user/month | $15 / user/month | $19 / agent/month |
| Pricing model | Subscription | Subscription | Subscription | Subscription |
| Free plan | ✕ | ✕ | ✕ | ✕ |
| Free trial | ✓ | ✓ | ✓ | ✓ |
| Open source | ✕ | ✕ | ✕ | ✕ |
| Deployment | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) |
| Platforms | Web, Windows, macOS, iOS, Android | Web, Windows, macOS, iOS, Android | Web, Windows, macOS, iOS, Android | Web, iOS, Android |
| Turkish interface | ✕ | ✕ | ✕ | ✓ |
| Target size | Small business, Mid-market, Enterprise | Small business, Mid-market | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Industries served | — | — | — | — |
| Active users | — | — | — | — |
| Customers | — | — | — | 100K |
| Vendor employees | 4,000 | 700 | 1,200 | 3,830 |
| Headquarters | Belmont, CA, US | Paris, FR | San Francisco, CA, US | San Francisco, CA, US |
| Founded | 2003 | 2014 | 2014 | 2007 |
| Categories | Contact Center & VoIP, Video Conferencing | Contact Center & VoIP | Contact Center & VoIP | Help Desk, Live Chat, Contact Center & VoIP |
| Features | ||||
| AI features | ✓ | ✓ | ✓ | ✓ |
| Workflow automation | — | — | — | ✓ |
| Chatbot | — | — | — | ✓ |
| Knowledge base | — | — | — | ✓ |
| Omnichannel | ✓ | — | — | ✓ |
| Screen sharing | ✓ | — | — | — |
| SLA management | — | — | — | ✓ |
| Video calls | ✓ | — | ✓ | — |
| GDPR compliance | ✓ | ✓ | ✓ | ✓ |
| HIPAA | ✓ | — | ✓ | ✓ |
| ISO 27001 | ✓ | — | ✓ | ✓ |
| SOC 2 | ✓ | ✓ | ✓ | ✓ |
| Custom fields | — | — | — | ✓ |
| API access | ✓ | ✓ | ✓ | ✓ |
| Email integration | — | — | — | ✓ |
| Integrations marketplace | ✓ | ✓ | ✓ | ✓ |
| Webhooks | ✓ | ✓ | ✓ | ✓ |
| Mobile app | ✓ | ✓ | ✓ | ✓ |
| Multi-language | — | — | — | ✓ |
| Turkish interface | — | — | — | ✓ |
| Custom reports | — | — | — | ✓ |
| Dashboards | ✓ | ✓ | ✓ | ✓ |
| Audit log | ✓ | — | — | ✓ |
| Role-based access | ✓ | ✓ | ✓ | ✓ |
| Single sign-on (SSO) | ✓ | ✓ | ✓ | ✓ |
| Two-factor authentication | ✓ | ✓ | ✓ | ✓ |
Feature marks are based on our curated data; “—” means not verified, not necessarily missing. Head-to-head points are derived from this data relative to the selected products; editorial points are curated summaries.