Compare
Review up to 6 products side by side.
|
Zendesk
Zendesk
|
Freshdesk
Freshworks
|
Zoho Desk
Zoho Corporation
|
Help Scout
Help Scout
|
|
|---|---|---|---|---|
| Head-to-head in this comparison | ||||
| Advantages |
Turkish interface
Public pricing
|
Free plan available
Public pricing
Vendor is publicly listed — audited financial disclosure
|
Free plan available
Turkish interface
Public pricing
Lowest starting price here ($7 / agent/month)
Broadest feature coverage (25)
|
Only one here with Zapier integration
Free plan available
|
| Drawbacks |
Lacks Time tracking — offered by others here
No free plan
Highest starting price here ($19 / agent/month)
|
Lacks Turkish interface — offered by others here
No Turkish interface
No public adoption figures
|
No public adoption figures
|
Lacks Audit log, ISO 27001, Multi-language +5 more — offered by others here
No Turkish interface
Pricing only on request
No public adoption figures
Narrowest feature scope (18)
|
| Editorial assessment | ||||
| Strengths |
Mature ticketing across email, chat, voice and social
Large marketplace of integrations
Scales from small teams to enterprises
|
Free plan for small support teams
Intuitive ticketing interface
Built-in automations and SLA management
|
Affordable pricing with a free plan
Context-aware AI assistant
Integrates with Zoho CRM and other apps
|
Shared inbox that feels like familiar email
Easy setup with minimal training
Built-in knowledge base and live chat
|
| Considerations |
Costs rise with add-ons and higher tiers
Admin configuration can be complex
AI features often priced separately
|
Key features reserved for higher tiers
Reporting can feel limited
Omnichannel requires a separate suite
|
Interface can feel cluttered
Customization takes time to configure
Fewer third-party integrations than leaders
|
Fewer advanced features for complex support
Limited reporting customization
Less suited to large contact centers
|
| Product & company facts | ||||
| Deloitte alliance | ✕ | ✕ | ✕ | ✕ |
| Rating | — | — | — | — |
| Starting price | $19 / agent/month | $15 / agent/month | $7 / agent/month | Free plan available |
| Pricing model | Subscription | Freemium | Freemium | Freemium |
| Free plan | ✕ | ✓ | ✓ | ✓ |
| Free trial | ✓ | ✓ | ✓ | ✓ |
| Open source | ✕ | ✕ | ✕ | ✕ |
| Deployment | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) | Cloud (SaaS) |
| Platforms | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android | Web, iOS, Android |
| Turkish interface | ✓ | ✕ | ✓ | ✕ |
| Target size | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise | Small business, Mid-market | Small business, Mid-market |
| Industries served | — | — | — | — |
| Active users | — | — | — | — |
| Customers | 100K | — | — | — |
| Vendor employees | 3,830 | 4,900 | 18,000 | 150 |
| Headquarters | San Francisco, CA, US | San Mateo, US | Chennai, IN | Boston, MA, US |
| Founded | 2007 | 2010 | 1996 | 2011 |
| Categories | Help Desk, Live Chat, Contact Center & VoIP | Help Desk | Help Desk | Help Desk, Live Chat |
| Features | ||||
| AI features | ✓ | ✓ | ✓ | ✓ |
| Workflow automation | ✓ | ✓ | ✓ | ✓ |
| Chatbot | ✓ | ✓ | ✓ | — |
| Knowledge base | ✓ | ✓ | ✓ | ✓ |
| Omnichannel | ✓ | ✓ | ✓ | — |
| SLA management | ✓ | ✓ | ✓ | — |
| GDPR compliance | ✓ | ✓ | ✓ | ✓ |
| HIPAA | ✓ | ✓ | ✓ | ✓ |
| ISO 27001 | ✓ | ✓ | ✓ | — |
| SOC 2 | ✓ | ✓ | ✓ | ✓ |
| Custom fields | ✓ | ✓ | ✓ | ✓ |
| API access | ✓ | ✓ | ✓ | ✓ |
| Email integration | ✓ | ✓ | ✓ | ✓ |
| Integrations marketplace | ✓ | ✓ | ✓ | ✓ |
| Webhooks | ✓ | ✓ | ✓ | ✓ |
| Zapier integration | — | — | — | ✓ |
| Mobile app | ✓ | ✓ | ✓ | ✓ |
| Multi-language | ✓ | ✓ | ✓ | — |
| Turkish interface | ✓ | — | ✓ | — |
| Time tracking | — | ✓ | ✓ | — |
| Custom reports | ✓ | ✓ | ✓ | ✓ |
| Dashboards | ✓ | ✓ | ✓ | ✓ |
| Audit log | ✓ | ✓ | ✓ | — |
| Role-based access | ✓ | ✓ | ✓ | ✓ |
| Single sign-on (SSO) | ✓ | ✓ | ✓ | ✓ |
| Two-factor authentication | ✓ | ✓ | ✓ | ✓ |
Feature marks are based on our curated data; “—” means not verified, not necessarily missing. Head-to-head points are derived from this data relative to the selected products; editorial points are curated summaries.