Zoho Desk
Affordable help desk with contextual AI
What is Zoho Desk?
Zoho Desk is customer service software offering multichannel ticket management, SLAs, workflow automation, a self-service portal and a knowledge base. Its Zia AI assistant provides sentiment analysis and reply suggestions. Native integration with Zoho CRM allows sales and support data to be shared. It is aimed at small and mid-sized businesses and supports a Turkish-language interface.
Key facts
- Starting price
- $7 / agent/month
- Pricing model
- Freemium
- Active users
- —
- Customers
- —
- Vendor employees
- 18,000
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, iOS, Android
Strengths & considerations
Strengths
- Affordable pricing with a free plan
- Context-aware AI assistant
- Integrates with Zoho CRM and other apps
- Free plan available
- Turkish interface
Considerations
- Interface can feel cluttered
- Customization takes time to configure
- Fewer third-party integrations than leaders
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓Knowledge base· Communication
✓SLA management· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓HIPAA· Compliance
✓Custom fields· Customization
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Email integration· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Turkish interface· Platform
✓Time tracking· Productivity
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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