Digital customer experience platform for energy and water utilities
- Starting at
- Contact for quote
- Vendor size
- —
- Customers
- 400
Smart Energy Water (SEW)
Deloitte allianceSmart Energy Water (SEW) is an Irvine-based provider of cloud customer and workforce engagement software for electric, gas and water utilities.
- Headquarters
- Irvine, US
- Founded
- 2012
- Employees
- —
- Size
- 1,001–5,000
- Stock exchange
- Private
- Revenue (USD)
- —
Deloitte alliance listings:
Smart Energy Water
Company profile
Smart Energy Water (SEW) provides a cloud platform for utilities covering digital customer self-service, usage and billing insights, outage communication, and mobile workforce engagement. It sells to electric, gas and water utilities seeking to modernize customer experience on top of existing billing and CIS systems. It is notable for being purpose-built for utilities rather than a horizontal CRM.
- Ownership
- Private
- Employees
- 1,001–5,000
Industries served
Key offerings
SEW Customer Experience PlatformSEW Workforce Experience PlatformSmart Customer Mobile portalEnergy and water usage analytics
Typical use cases
- Utility customer self-service web and mobile portal
- Proactive outage and high-bill notifications
- Field workforce mobile engagement and scheduling
Strengths
- Utility-specific data model and prebuilt workflows
- Covers both customer and workforce experience
- Integrates with common utility CIS and billing systems
Considerations
- Narrow vertical focus limits relevance outside utilities
- Smaller vendor than horizontal CRM platforms
- Value depends on integration with existing CIS and meter data
Typical Deloitte services
- Utility customer experience transformation
- Integration with CIS and billing platforms
- Digital self-service and channel shift programs
Editorial profile based on public information.