Enterprise omnichannel contact center platform
Deloitte alliance
Contact Center & VoIP
- Starting at
- $75 / user/month
- Vendor size
- 3,218
- Customers
- —
Genesys
Deloitte allianceA private company operating globally in contact center and customer experience software.
- Headquarters
- Menlo Park, CA, US
- Founded
- 1990
- Employees
- 3,218
- Size
- 1,001-5,000
- Stock exchange
- Private equity-backed
- Revenue (USD)
- 22M
Deloitte alliance listings:
Genesys Cloud Services, Inc.
Company profile
Genesys sells Genesys Cloud, a multi-tenant contact center and experience orchestration platform with omnichannel routing, AI virtual agents, journey analytics and workforce engagement, plus legacy on-premises Genesys Engage and PureConnect products being migrated to cloud. It serves large and mid-size enterprises' customer service operations globally. It is privately held by Permira and Hellman & Friedman, with 2025 strategic investments from Salesforce and ServiceNow.
- Ownership
- Private equity-backed
- Employees
- 5,001–10,000
Industries served
Banking & capital markets
Insurance
Healthcare
Government & public sector
Retail & consumer
Technology, media & telecom
Key offerings
Genesys CloudGenesys Cloud AIGenesys Workforce Engagement ManagementGenesys EngageGenesys Multicloud CX
Typical use cases
- Orchestrate customer journeys across voice and digital channels
- Deploy AI virtual agents for self-service
- Forecast and schedule contact center staffing
Strengths
- Large global contact center installed base
- Comprehensive cloud suite including workforce engagement
- Strategic ties with Salesforce and ServiceNow
Considerations
- Legacy on-premises customers face complex migrations
- Broad platform can be costly for smaller deployments
- Private ownership limits public financial transparency
Typical Deloitte services
- Contact center modernization and cloud migration
- Customer journey and service model redesign
- AI-driven service automation
Editorial profile based on public information.