CDP that collects customer data and routes it to hundreds of tools
- Starting at
- $120 / month
- Vendor size
- 5,500
- Customers
- —
Twilio
Deloitte allianceA publicly listed US company offering cloud communication APIs for SMS, voice, email and customer data; it owns the Segment CDP.
- Headquarters
- San Francisco, CA, US
- Founded
- 2008
- Employees
- 5,500 (2024)
- Size
- 5,001-10,000
- Stock exchange
- NYSE:TWLO
- Revenue (USD)
- —
Deloitte alliance listings:
Twilio
Company profile
Twilio provides cloud APIs for SMS, voice, email, WhatsApp, video and identity verification, plus Segment customer data platform and Flex programmable contact center. It is bought by developers and digital teams at businesses of all sizes embedding communications into their apps. It is notable for pioneering usage-based communications APIs at global scale.
- Ownership
- Publicly listed · NYSE: TWLO
- Employees
- 5,001–10,000
Industries served
Key offerings
Programmable MessagingTwilio VoiceTwilio SendGridTwilio SegmentTwilio Flex
Typical use cases
- Two-factor authentication and identity verification
- Transactional SMS and email notifications
- Programmable cloud contact center deployment
Strengths
- Developer-friendly APIs with strong documentation
- Global carrier connectivity and scale
- Combines communications with customer data via Segment
Considerations
- Usage-based costs grow with message and call volume
- Requires development effort versus packaged applications
- Carrier fees and messaging regulations affect pricing
Typical Deloitte services
- Omnichannel customer engagement design
- Contact center modernization
- Customer data platform implementation
Editorial profile based on public information.
Twilio products
Programmable cloud contact center built on Twilio's communications APIs
Deloitte alliance
Contact Center & VoIP
- Starting at
- $150 / user/month
- Vendor size
- 5,500
- Customers
- —