What is Crisp?
Crisp is a customer messaging platform that combines live chat, a shared inbox, a chatbot, a knowledge base and basic CRM features. Pricing is per workspace rather than per agent. It supports web, email, Messenger, Instagram and WhatsApp channels. It is a cost-effective option for startups and small businesses, and a free plan is available.
Key facts
- Starting price
- €45 / month
- Pricing model
- Freemium
- Active users
- —
- Customers
- —
- Vendor employees
- 20
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, Windows, macOS, Linux, iOS, Android
Strengths & considerations
Strengths
- Shared inbox across many messaging channels
- Workspace-based pricing rather than per seat
- Free plan for basic chat
- Free plan available
Considerations
- Advanced features locked to higher plans
- Smaller integration ecosystem
- Reporting less detailed than larger suites
Editorial summary based on public information; not a user review.
Features
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓Knowledge base· Communication
✓GDPR compliance· Compliance
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Zapier integration· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Dashboards· Reporting
✓Two-factor authentication· Security
User reviews
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