Gainsight Customer Success
by Gainsight
Enterprise customer success management platform
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Customer Success
What is Gainsight Customer Success?
Gainsight CS is a customer success platform offering customer health scores, renewal and churn risk tracking, customer journey automation and success plans. It combines CRM, product usage data and support records to build a holistic view of each customer. It includes AI-powered summaries and recommendations. It is used mainly by large B2B SaaS companies.
Key facts
- Starting price
- Contact for quote
- Pricing model
- Quote-based
- Active users
- —
- Customers
- —
- Vendor employees
- 900
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web
Strengths & considerations
Strengths
- Comprehensive customer health scoring
- Deep CRM and data integrations
- Mature playbooks for customer success teams
Considerations
- Complex implementation and administration
- Best suited to larger CS organizations
- Pricing only on request
- No free plan or free trial
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓API access· Integrations
✓Integrations marketplace· Integrations
✓Email integration· Integrations
✓Segmentation· Marketing
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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