What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is an enterprise-scale e-commerce platform for B2C and B2B commerce. It offers AI-powered product recommendations, order management and customer data integrated with Salesforce CRM. It supports multi-country and multi-brand setups. Pricing is usually based on a share of sales volume; it is aimed at large retail and fashion brands.
Key facts
- Starting price
- Contact for quote
- Pricing model
- Quote-based
- Active users
- —
- Customers
- —
- Vendor employees
- 76,000
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web
Strengths & considerations
Strengths
- Built for large brands and high traffic
- AI-driven personalization
- Integrates with the Salesforce ecosystem
Considerations
- High cost aimed at enterprises
- Implementation requires specialized partners
- Pricing only on request
- No free plan or free trial
Editorial summary based on public information; not a user review.
Industries & use cases
Industries served
Banking & capital markets
Healthcare
Retail & consumer
Manufacturing & industrial
Government & public sector
Cross-industry
Typical use cases
- Sales pipeline and opportunity management
- Omnichannel customer service with AI agents
- Personalized marketing journeys from unified customer data
Typical Deloitte services
- CRM implementation and multi-cloud transformation
- Agentforce and AI agent design and deployment
- Customer data unification and personalization programs
Editorial profile based on public information.
Features
✓AI features· Automation
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓Multi-currency· Finance
✓Online payments· Finance
✓API access· Integrations
✓Inventory tracking· Operations
✓Multi-language· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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