What is Salesforce Sales Cloud?
Sales Cloud is Salesforce's CRM product for sales teams, covering lead, opportunity, account and forecast management. The platform's main strength is near-unlimited customization through custom objects, workflows and the large AppExchange ecosystem. AI features offered under the Einstein/Agentforce names are used for forecasting, scoring and automation. It is mostly used by mid-sized and large companies; setup and administration usually require a specialist admin or implementation partner.
Key facts
- Starting price
- $25 / user/month
- Pricing model
- Subscription
- Active users
- —
- Customers
- —
- Vendor employees
- 76,000
- Launched
- 2000
- Deployment
- Cloud (SaaS)
- Platforms
- Web, iOS, Android
Strengths & considerations
Strengths
- Highly customizable data model and workflows
- Vast AppExchange ecosystem of integrations
- Scales well for complex enterprise sales processes
- Free trial available
- Turkish interface
Considerations
- Steep learning curve for users and admins
- Total cost grows with add-ons and editions
- Often requires dedicated admins or implementation partners
Editorial summary based on public information; not a user review.
Industries & use cases
Industries served
Banking & capital markets
Healthcare
Retail & consumer
Manufacturing & industrial
Government & public sector
Cross-industry
Typical use cases
- Sales pipeline and opportunity management
- Omnichannel customer service with AI agents
- Personalized marketing journeys from unified customer data
Typical Deloitte services
- CRM implementation and multi-cloud transformation
- Agentforce and AI agent design and deployment
- Customer data unification and personalization programs
Editorial profile based on public information.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓HIPAA· Compliance
✓Custom fields· Customization
✓Multi-currency· Finance
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Email integration· Integrations
✓Calendar integration· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Turkish interface· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Pipeline management· Sales
✓Lead scoring· Sales
✓Quotes & proposals· Sales
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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