What is SysAid?
SysAid is an ITSM solution offering incident and request management, asset management, automation and a self-service portal. It focuses on features such as generative AI-based ticket classification, a chatbot and automatic resolution suggestions. It is used by mid-sized organizations and IT teams. Cloud and on-premises options are available; pricing is quote-based.
Key facts
- Starting price
- Contact for quote
- Pricing model
- Quote-based
- Active users
- —
- Customers
- —
- Vendor employees
- 300
- Launched
- 2002
- Deployment
- Cloud (SaaS), On-premise
- Platforms
- Web, iOS, Android
Strengths & considerations
Strengths
- Combines service desk and asset management
- AI-assisted automation for ticket handling
- Cloud or on-premise deployment
- Free trial available
- Can run on-premise
Considerations
- Interface can feel dated in places
- Advanced setup requires time and expertise
- Pricing only on request
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓Chatbot· Communication
✓Knowledge base· Communication
✓SLA management· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓API access· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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