Enterprise cloud contact center software
Deloitte alliance
Contact Center & VoIP
- Starting at
- $119 / user/month
- Vendor size
- 2,700
- Customers
- —
Company profile
Five9 provides a cloud contact center platform covering inbound and outbound voice, digital channels, intelligent virtual agents, agent assist and workforce engagement management. It integrates tightly with CRM systems such as Salesforce, ServiceNow and Microsoft. Mid-size and enterprise customer service operations buy it to move off on-premises contact center infrastructure and automate interactions with AI.
- Ownership
- Publicly listed · NASDAQ: FIVN
- Employees
- 1,001–5,000
Industries served
Banking & capital markets
Insurance
Healthcare
Retail & consumer
Government & public sector
Cross-industry
Key offerings
Five9 Intelligent CX PlatformFive9 Intelligent Virtual AgentFive9 Agent AssistFive9 Workforce Engagement Management
Typical use cases
- Migrate on-premises contact centers to the cloud
- Automate routine calls with AI virtual agents
- Give live agents real-time AI guidance
Strengths
- Pure-play cloud contact center with long track record
- Strong CRM integrations including Salesforce and ServiceNow
- Expanding AI agent and automation capabilities
Considerations
- Competes against larger, broader CX and CRM platforms
- Per-seat pricing pressured as AI reduces agent counts
- Workforce management depth trails specialist vendors
Typical Deloitte services
- Contact center cloud migration
- AI-enabled customer service transformation
- CRM and contact center integration
Editorial profile based on public information.