What is Five9?
Five9 is a cloud contact center platform offering inbound and outbound calling, digital channels, workforce optimization and AI-powered automation. It includes a predictive dialer, intelligent virtual agents and real-time agent assist. It has extensive CRM integrations. It is used by large and mid-sized contact centers.
Key facts
- Starting price
- $119 / user/month
- Pricing model
- Subscription
- Active users
- —
- Customers
- —
- Vendor employees
- 2,700
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web
Strengths & considerations
Strengths
- Robust enterprise contact center capabilities
- Strong outbound dialing features
- Workforce and AI tools for agents
Considerations
- Expensive for smaller contact centers
- Implementation can be lengthy
- Interface can feel dated in places
- No free plan or free trial
Editorial summary based on public information; not a user review.
Industries & use cases
Industries served
Banking & capital markets
Insurance
Healthcare
Retail & consumer
Government & public sector
Cross-industry
Typical use cases
- Migrate on-premises contact centers to the cloud
- Automate routine calls with AI virtual agents
- Give live agents real-time AI guidance
Typical Deloitte services
- Contact center cloud migration
- AI-enabled customer service transformation
- CRM and contact center integration
Editorial profile based on public information.
Features
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓HIPAA· Compliance
✓API access· Integrations
✓Integrations marketplace· Integrations
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
No reviews yetNo reviews yet. Be the first to write one!