What is Freshsales?
Freshsales is Freshworks' sales-focused CRM product. In addition to contact and deal management, it offers built-in phone, email, chat and sales sequences. Freddy AI provides features such as deal and contact scoring and next-step suggestions. It is designed for small and mid-sized businesses, and a free starter plan is available.
Key facts
- Starting price
- $9 / user/month
- Pricing model
- Freemium
- Active users
- —
- Customers
- —
- Vendor employees
- 4,900
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, iOS, Android
Strengths & considerations
Strengths
- Built-in phone and email in one workspace
- Clean, user-friendly interface
- AI-assisted lead scoring and insights
- Free plan available
Considerations
- Free plan is quite limited
- Advanced customization requires higher tiers
- Integration catalog smaller than market leaders
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓GDPR compliance· Compliance
✓Custom fields· Customization
✓Multi-currency· Finance
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Zapier integration· Integrations
✓Email integration· Integrations
✓Calendar integration· Integrations
✓Mobile app· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Pipeline management· Sales
✓Lead scoring· Sales
✓Quotes & proposals· Sales
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
User reviews
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