Zoho CRM
Affordable, comprehensive and customizable CRM
What is Zoho CRM?
Zoho CRM is cloud-based CRM software covering lead, deal, sales process and multichannel communication management. It offers automation through the Blueprint process designer, workflow rules and the Zia AI assistant. Native integration with other Zoho apps (Books, Desk, Campaigns) and low pricing are its standout strengths. It is used by organizations of all sizes, from small businesses to enterprises; a free plan is available for up to 3 users.
Key facts
- Starting price
- $14 / user/month
- Pricing model
- Freemium
- Active users
- —
- Customers
- 250K
- Vendor employees
- 18,000
- Launched
- 2005
- Deployment
- Cloud (SaaS)
- Platforms
- Web, iOS, Android
Source note: Zoho's claim of '250,000+ businesses'
Strengths & considerations
Strengths
- Competitive pricing with a free plan
- Broad customization and automation options
- Integrates with the wider Zoho app suite
- Free plan available
- Turkish interface
Considerations
- Interface can feel cluttered and dated
- Setup of advanced features takes effort
- Support quality varies by plan
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓Custom fields· Customization
✓Multi-currency· Finance
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Zapier integration· Integrations
✓Email integration· Integrations
✓Calendar integration· Integrations
✓Inventory tracking· Operations
✓Mobile app· Platform
✓Multi-language· Platform
✓Turkish interface· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Pipeline management· Sales
✓Lead scoring· Sales
✓Quotes & proposals· Sales
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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