What is Sprinklr Social?
Sprinklr Social lets large enterprises run publishing, engagement, listening and advertising management for dozens of brands and hundreds of accounts on a single platform. It supports more than 30 digital channels and uses AI for content classification and sentiment analysis. It runs on the same platform as Sprinklr's customer service and insights products. It is aimed at multinational enterprises.
Key facts
- Starting price
- Contact for quote
- Pricing model
- Quote-based
- Active users
- —
- Customers
- —
- Vendor employees
- 3,600
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web
Strengths & considerations
Strengths
- Unified platform for large-scale social operations
- Broad channel coverage and listening
- Governance and workflow controls for enterprises
Considerations
- Complex to implement and learn
- Designed mainly for large enterprises
- Pricing only on request
- No free plan or free trial
Editorial summary based on public information; not a user review.
Industries & use cases
Industries served
Retail & consumer
Technology, media & telecom
Banking & capital markets
Transportation & logistics
Cross-industry
Typical use cases
- Social listening for brand and competitive insights
- Omnichannel AI-assisted contact center service
- Governed social publishing across global brand accounts
Typical Deloitte services
- Customer service and contact center transformation
- Social and marketing operations redesign
- CX platform implementation and integration
Editorial profile based on public information.
Features
✓AI features· Automation
✓Omnichannel· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓API access· Integrations
✓Multi-language· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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