Company profile
ServiceNow's Now Platform digitizes and automates workflows, starting from IT service management and extending to IT operations, security operations, HR service delivery, customer service and low-code app development, with built-in AI agents. Buyers are CIOs and service leaders at large enterprises and governments. It is notable for the single data model and platform underlying all its workflow products.
- Ownership
- Publicly listed · NYSE: NOW
- Employees
- 10,001–50,000
Industries served
Key offerings
IT Service ManagementIT Operations ManagementHR Service DeliveryCustomer Service ManagementNow Assist AI Agents
Typical use cases
- →Modernizing IT service desk and incident management
- →Employee onboarding and HR case management
- →Automating service requests with AI agents
Strengths
- +Dominant ITSM platform with single data model
- +Broad expansion into HR, customer and security workflows
- +Strong low-code and AI capabilities on one platform
Considerations
- −High licensing costs at enterprise scale
- −Over-customization creates upgrade burden
- −Skilled ServiceNow talent is expensive and scarce
Typical Deloitte services
- Platform implementation and ITSM modernization
- Enterprise service management across HR and customer service
- AI agent and workflow automation programs
Editorial profile based on public information.