What is Freshservice?
Freshservice is a cloud-based ITSM solution that provides incident, problem, change, release and asset management through a user-friendly interface. It includes ticket classification and response suggestions with Freddy AI, a service catalog and automated workflows. For mid-sized companies that want fast deployment, it is a more accessible alternative to ServiceNow. It is priced per agent per month.
Key facts
- Starting price
- $19 / agent/month
- Pricing model
- Subscription
- Active users
- —
- Customers
- —
- Vendor employees
- 4,900
- Launched
- 2014
- Deployment
- Cloud (SaaS)
- Platforms
- Web, iOS, Android
Strengths & considerations
Strengths
- Quick to deploy with an intuitive interface
- Built-in asset management and automation
- AI features help agents resolve tickets faster
- Free trial available
- Turkish interface
Considerations
- Key features reserved for higher plans
- Customization depth is lower than enterprise rivals
- Costs rise with agent count
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓Chatbot· Communication
✓Knowledge base· Communication
✓SLA management· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓HIPAA· Compliance
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Turkish interface· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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