What is HubSpot Service Hub?
Service Hub offers ticket management, a help desk inbox, a knowledge base, a customer portal and customer satisfaction surveys on top of HubSpot CRM. An AI-powered customer agent and automation flows speed up support processes. Its main advantage is sharing the same customer data with sales and marketing teams. It suits small and mid-sized businesses already using HubSpot.
Key facts
- Starting price
- $15 / user/month
- Pricing model
- Freemium
- Active users
- —
- Customers
- —
- Vendor employees
- 8,246
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, iOS, Android
Strengths & considerations
Strengths
- Support tickets tied to shared CRM data
- Free tools to get started
- Knowledge base and customer feedback tools
- Free plan available
Considerations
- Advanced features require costly tiers
- Less specialized than dedicated help desks
- Best value when using other HubSpot hubs
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓Knowledge base· Communication
✓SLA management· Communication
✓GDPR compliance· Compliance
✓Custom fields· Customization
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Email integration· Integrations
✓Mobile app· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
User reviews
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