What is Tidio?
Tidio is customer service software that combines live chat, rule-based chatbots and an AI agent called Lyro in one tool. It brings website, email, Messenger, Instagram and WhatsApp channels into a single inbox. It offers easy installation on platforms such as Shopify and WordPress. It is designed especially for small e-commerce businesses and includes a free plan.
Key facts
- Starting price
- $29 / month
- Pricing model
- Freemium
- Active users
- —
- Customers
- —
- Vendor employees
- 250
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, Windows, macOS, iOS, Android
Strengths & considerations
Strengths
- Easy setup for small websites
- Live chat combined with AI chatbot
- Free plan available
Considerations
- AI conversations limited by plan
- Fewer advanced help desk features
- Costs rise as usage grows
Editorial summary based on public information; not a user review.
Features
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓GDPR compliance· Compliance
✓API access· Integrations
✓Integrations marketplace· Integrations
✓Zapier integration· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Dashboards· Reporting
User reviews
No reviews yetNo reviews yet. Be the first to write one!