What is TOPdesk?
TOPdesk provides a shared service management platform for the IT service desk as well as departments such as facilities management and HR. It supports ITIL processes such as a self-service portal, knowledge base, asset management and change management. In Europe it is especially common in education, healthcare and public institutions. Pricing is quote-based.
Key facts
- Starting price
- Contact for quote
- Pricing model
- Quote-based
- Active users
- —
- Customers
- —
- Vendor employees
- 900
- Launched
- 1997
- Deployment
- Cloud (SaaS), On-premise
- Platforms
- Web, iOS, Android
Strengths & considerations
Strengths
- User-friendly for IT, facilities and HR teams
- Good self-service portal and knowledge base
- Strong presence and support in Europe
- Free trial available
- Can run on-premise
Considerations
- Reporting can be limited without customization
- Fewer integrations than larger ITSM platforms
- Pricing only on request
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓Knowledge base· Communication
✓SLA management· Communication
✓GDPR compliance· Compliance
✓ISO 27001· Compliance
✓API access· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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