What is Talkdesk?
Talkdesk is a cloud-based contact center (CCaaS) platform covering voice and digital channels. It offers IVR, intelligent routing, workforce management, quality management and AI agents. It has industry-specific solutions for sectors such as finance, healthcare and retail. It is aimed at mid-sized and large contact centers.
Key facts
- Starting price
- $85 / user/month
- Pricing model
- Subscription
- Active users
- —
- Customers
- —
- Vendor employees
- 2,000
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web
Strengths & considerations
Strengths
- AI features for agents and self-service
- Cloud contact center with quick deployment
- Many prebuilt integrations
Considerations
- Higher cost than basic phone systems
- Advanced features sold as add-ons
- Reporting customization can be limited
- No free plan or free trial
Editorial summary based on public information; not a user review.
Features
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓HIPAA· Compliance
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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