What is Dialpad?
Dialpad offers cloud phone, meetings, messaging and contact center features in a single app. Its in-house AI transcribes calls in real time, summarizes them and gives sales and support reps live suggestions. It integrates with Google Workspace and Microsoft 365. It is used by organizations ranging from small businesses to enterprises.
Key facts
- Starting price
- $15 / user/month
- Pricing model
- Subscription
- Active users
- —
- Customers
- —
- Vendor employees
- 1,200
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, Windows, macOS, iOS, Android
Strengths & considerations
Strengths
- Built-in AI transcription and call summaries
- Unified calling, messaging and meetings in one app
- Clean, modern interface that is easy to adopt
- Free trial available
Considerations
- Advanced contact center features require higher tiers
- Call quality can vary with network conditions
Editorial summary based on public information; not a user review.
Features
✓AI features· Automation
✓Video calls· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓HIPAA· Compliance
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Mobile app· Platform
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
User reviews
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