What is Gorgias?
Gorgias is help desk software designed for Shopify, BigCommerce and Magento stores. It shows order details alongside each ticket and lets agents handle actions such as refunds and cancellations directly. It combines email, chat, social media and SMS channels in one inbox, and its AI agent answers common questions automatically. Pricing is based on monthly ticket volume rather than per agent.
Key facts
- Starting price
- $10 / month
- Pricing model
- Subscription
- Active users
- —
- Customers
- —
- Vendor employees
- 500
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web
Strengths & considerations
Strengths
- Deep Shopify and e-commerce integrations
- Order actions directly inside tickets
- Automation for common requests
- Free trial available
Considerations
- Ticket-based pricing can be unpredictable
- Less suited outside e-commerce
- Reporting depth varies by plan
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
User reviews
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