SEW SmartCX
Digital customer experience platform for energy and water utilities
What is SEW SmartCX?
SEW SmartCX is a cloud customer experience platform for utilities, part of SEW's COSMOS platform. It provides customer self-service portals and mobile apps for billing, payments, usage insights, outage communication and service requests. Related SEW products cover field workforce engagement and utility analytics. It is used by electric, gas and water utilities; SEW reports serving more than 400 providers worldwide.
Key facts
- Starting price
- Contact for quote
- Pricing model
- Quote-based
- Active users
- —
- Customers
- 400
- Vendor employees
- —
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, iOS, Android
Strengths & considerations
Strengths
- Purpose-built for energy and water utilities
- Self-service portals for billing and usage
- Supports customer engagement and outage communication
Considerations
- Narrow industry focus
- Integration with utility billing systems needs effort
- Pricing only on request
- No free plan or free trial
Editorial summary based on public information; not a user review.
Industries & use cases
Industries served
Typical use cases
- Utility customer self-service web and mobile portal
- Proactive outage and high-bill notifications
- Field workforce mobile engagement and scheduling
Typical Deloitte services
- Utility customer experience transformation
- Integration with CIS and billing platforms
- Digital self-service and channel shift programs
Editorial profile based on public information.
Features
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓White label· Customization
✓Online payments· Finance
✓Mobile app· Platform
✓Multi-language· Platform
User reviews
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