What is Zendesk?
Zendesk is customer service software that consolidates customer requests from email, chat, phone, social media and messaging channels into a single ticketing system. It offers a help center, SLA management, macros, workflow triggers and AI agents. Its large app marketplace and API allow integration with other systems. It scales from small teams to organizations with thousands of agents.
Key facts
- Starting price
- $19 / agent/month
- Pricing model
- Subscription
- Active users
- —
- Customers
- 100K
- Vendor employees
- 3,830
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web, iOS, Android
Source note: The company's claim of '100,000+ customers'
Strengths & considerations
Strengths
- Mature ticketing across email, chat, voice and social
- Large marketplace of integrations
- Scales from small teams to enterprises
- Free trial available
- Turkish interface
Considerations
- Costs rise with add-ons and higher tiers
- Admin configuration can be complex
- AI features often priced separately
Editorial summary based on public information; not a user review.
Features
✓Workflow automation· Automation
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓Knowledge base· Communication
✓SLA management· Communication
✓GDPR compliance· Compliance
✓SOC 2· Compliance
✓ISO 27001· Compliance
✓HIPAA· Compliance
✓Custom fields· Customization
✓API access· Integrations
✓Webhooks· Integrations
✓Integrations marketplace· Integrations
✓Email integration· Integrations
✓Mobile app· Platform
✓Multi-language· Platform
✓Turkish interface· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Two-factor authentication· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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