Help Scout alternatives

#1 Zendesk

Zendesk

Multichannel ticketing and customer service platform

Starting at

$19 / agent/month

Vendor size

3,830

Customers

100K

#2 Freshdesk

Freshworks

Multichannel help desk software with a free plan

Starting at

$15 / agent/month

Vendor size

4,900

Customers

—

#3 Intercom

Intercom

Customer service platform with the Fin AI agent

Starting at

$29 / user/month

Vendor size

1,000

Customers

25K

#4 Gorgias

Gorgias

Customer support software for e-commerce brands

Starting at

$10 / month

Vendor size

500

Customers

—

#5 SEW SmartCX

Smart Energy Water (SEW)

Digital customer experience platform for energy and water utilities

Starting at

Contact for quote

Vendor size

—

Customers

400

#6 Zoho Desk

Zoho Corporation

Affordable help desk with contextual AI

Starting at

$7 / agent/month

Vendor size

18,000

Customers

—

#7 Jira Service Management

Atlassian

Service desk that brings development and IT operations together

Starting at

Free plan available

Vendor size

12,000

Customers

—

#8 HubSpot Service Hub

HubSpot

Customer service and support integrated with the CRM

Starting at

$15 / user/month

Vendor size

8,246

Customers

—

#9 Sprinklr Service

Sprinklr

AI-powered omnichannel contact center and customer service platform

Starting at

Contact for quote

Vendor size

3,600

Customers

—

#10 Drift

Salesloft

Conversational marketing and sales assistant

Starting at

Contact for quote

Vendor size

800

Customers

—

#11 LiveChat

Text

Professional live chat software for websites

Starting at

$20 / agent/month

Vendor size

268

Customers

—

#12 Tidio

Tidio

Live chat and AI chatbot for SMBs

Starting at

$29 / month

Vendor size

250

Customers

—

#13 Crisp

Crisp

Multichannel customer messaging platform

Starting at

€45 / month

Vendor size

20

Customers

—

#14 tawk.to

tawk.to

Completely free live chat software

Starting at

Free

Vendor size

—

Customers

—